Conumers & Consumers rights and responsibilities

Question 1

What is a Consumer?

Answer 1

A consumer is anyone who buys goods or uses services

Question 2

As consumers our decisions to buy goods and services are affected by our

Answer 2

Needs and wants

Question 3

Examples of everyday consumers buy goods

Answer 3

Food, clothes , cars

Question 4

What are wants

Answer 4

Wants are the extras that make life more luxurious e.g TV holidays and designer clothes

Question 5

What are needs and give 3 examples

Answer 5

What we may have to survive

Food clothing shelter

Question 6

What is important in needs and wants

Answer 6

It is important that needs are met before wants

Question 7

What do needs and wants vary on

Answer 7

Age
Value
Circumstances

Question 8

E.gs of services

Answer 8

Electricity, internet, hair dresser

Question 9

The following state services are paid for by taxation

Answer 9

Health education, roads

Question 10

What is a right

Answer 10

A right something you are entitled to

Question 11

What is responsibility

Answer 11

Something you must do and for which you are answerable

Question 12

Name 5 consumer rights

Answer 12

1. The rights to choice
2. The right to equality and value for money.
3. The right to accurate information
4. The right to safety
   Goods are tested during manufacturing this is called QUALITY CONTROL.
5. The right to redress.
   This can take form if one of the Three Rs
   - free repair
   -full / partial refund
   -replacement

Question 13

Why is a monopoly

Answer 13

Where one manufacturer/supplier provides a service that there’s no competition. E.g iarnóid éirinn (trains)

Question 14

Name 5 consumers responsibilities

Answer 14

• be informed about goods, services and prices
• examine goods/services before buying
• read labels/follow instructions and consider warnings
• complain if consumer rights have been refused/ laws been broken
• be environmental aware when choosing/ using resources