Consumer Rights and Responsibilities

Question 1

What does the term ‘Consumer Rights’ means?

Answer 1

A legal agreement in which a person, a company or some kind of organisation agrees to provide goos or services for someone else in return, usually for money.

Question 2

What does failing to deliver MEAN?

as in • doesn’t work properly or • not what you were promised

Answer 2

The shop or person you were dealing with has failed to keep their side of the contact

Question 3

What does the law says if failing to deliver?

Answer 3

We are entitled to our money back or compensation from the person or company with whom the contract was made

Question 4

Which legislation apply to most things we buy today?

Answer 4

Sale of Goods Act 1979

Question 5

Who is the contact with when we buy goods or services?

Answer 5

The shop, not the manufacturer

Question 6

Name 3 things in the Sale of Goods Act 1979

Answer 6

1) Fit the description given
2) Be of satisfactory quality
3) Be fit for purpose

Question 7

If the consumer did not complain within a reasonable time, what would happened?

Answer 7

In law would be seen as accepted the goods, making it much harder to claim a refund

Question 8

Who is responsible to sort the problem when you buy goods in a shop

Answer 8

Retailer

Question 9

What can you do if you are buying at home?

Answer 9

• 7 days cooling off period after the contract is made

* The order can be cancelled without any reason and a full refund made

Question 10

What rights do you have if you buy something in a sale?

Answer 10

Same rights as if it was full price

Question 11

What can you do if you are buying on the internet?

Answer 11

• A 7 working days, staring the day after receipt of the goods
• Can be cancelled without any reason and full refund made

Question 12

What should you do when buying a gift?

Answer 12

Check the refund policy

∆ There is no legal requirement for the retailer to refund or exchange unwanted gifts

Question 13

What does ‘Fit the description given’ means in the Sale of Good Act 1979?

Answer 13

Fit the description given to the product

Packaging, labelling and any description given must be clear and honest

Question 14

What does ‘Be of satisfactory quality’ means in the Sale of Good Act 1979?

Answer 14

1) To be safe
2) Work properly
3) Free from defects(flaw)

Question 15

What does ‘Be fit for purpose’ means in the Sale of Good Act 1979?

Answer 15

Capable of coin what they are meant for

Question 16

Name 5 Acts on Consumer Rights

Answer 16

1) Supply of Goods and Services Act 1982
2) Trade Descriptions Act 1968
3) Consumer Credit Act 1984
4) Unfair Contract Terms Act 1977
5) Consumer Safety Act 1987

Question 17

Name 2 consumer responsibilities

Answer 17

1) Always keep proof of purchase

2) Check large, expensive items, such as electrical goods

Question 18

Name 4 ways to enforce your consumer rights

Answer 18

1) Take it back
2) Ask to see the manager
3) Write a letter
4) Keep a record

Question 19

Where can you find help and what do they do?

Answer 19

1) Citizens Advice Bureau
• Advise
2) Trading Standards Department
• Investigate complaints & take action against people who break the law
3) Office of Fair Trading - a gov. office
• Take action against people who break the consumer law
4) Consumer Direct
• Online and telephone consumer information service
5) Small Claims Procedures
• Put case to a judge in country court
6) Solicitors
• Give advice and take action on behalf of their clients over a range of legal issues

Question 20

When can people claim damages from the manufacturer?

Answer 20

Anyone suffering injury or damage from unsafe or dangerous goods