consumer complaints

Question 1

hcc

Answer 1

• health complaints commissioner
• independent, fee-free organization
• role is to receive and resolve complaints about health service procedures through an impartial and confidential process

Question 2

complaints can relate to

Answer 2

• access to services
• quality and safety
• care and attention
• respect, dignity and consideration
• communication about treatment, options and costs
• the level of involvement in healthcare decisions
• access privacy and confidentiality of health info
• complaint handling

Question 3

redress

Answer 3

to remedy/fix something that has been judged to be wrong and/or compensate it

Question 4

complaints process

Answer 4

1. redress
2. hcc
3. outcome
4. warning