Conflict Resolution Flashcards
What is an industrial dispute?
A disagreement arising from entering or renewing the CA.
What is a strike?
A stoppage or slow down of work to limit output initiated by the union.
What is a lockout?
A suspension of work initiated by the employer.
What are the three special types of industrial disputes?
Wildcat strike: an illegal strike, work to rule: all employees only perform the bare minimum, essential services agreement: some workers remain on the job to provide a key service.
What are the steps to a legal strike position?
Be a certified union, the CA is expired, failed to reach agreement, union gets a strike mandate, conciliation, union gives notice.
What are the 3 strike theories?
Accident (misunderstanding, error in bargaining), total joint cost (strikes are likely when the cost is low for both sides), asymmetric info (threaten it to see if the other side is bluffing).
What are the 6 causes of strikes?
Catalyst event(s),
Isolated and homogeneous groups (employees bond together),
Management indifference or unresolved grievances,
Frustration and aggression,
Economic factors (more likely to strike when econ is good unemployment is low),
Intra-organizational factors (adjusts expectations about what negotiating team can achieve)
What are the impacts of a strike?
Economic: market value, revenue, wages lost. Worker wellbeing: harms relationship, phycological effects.
What are the steps of the grievance process?
Informal, presented with union rep in writing to supervisor, sent to next management and union level, sent to even higher level.
What are the characteristics that lead to grievance initiation?
Unsatisfied worker and strict or unknowledgeable managements, the union may encourage it.
What are the non-union grievance mechanisms?
Open door policy (employees encourage to being concerns forward), have their own formal grievance processes, independent review
Why have non-union grievances?
Union resistance/substitution, less turnover and lawsuits, sense of justice
