Complaints Flashcards
Who can NHS patients complain to?
The Health Services Ombudsman and the practice manager
Who can private patients complain to?
The Dental Complaints Service and the Practice Manager
How long do you have to provide an acknowledgement response to a complaint?
2 days
How long do you have to provide a full response to a complaint?
20 working days
Who should patients contact if they are not happy with the outcome of a complaint?
The practice manager, they can then escalate it to the patient complaints team within Bupa
What is whistleblowing?
When an employee reports wrongdoing within the business/practice
Who can an employee contact to whistleblow?
Managers in the area, speak up officers within Bupa or NAVEX Global
What act protects whistleblowers?
Public Interest Disclosure Act
If you are unsure whether someone’s actions are serious enough to raise a concern, which organisation could you seek advice from?
Protect
