complaint or grievance procedures Flashcards
1
Q
where can this be found?
A
written body/organisation’s internal process
2
Q
what may it involve?
A
investigation, facilitation or decision making
3
Q
example?
A
ombudsman process
4
Q
when will court expect this to be used?
A
if cheaper than litigation
5
Q
what is med-arb?
A
agreement to mediate but mediator can impase an outcome if no agreement reached
6
Q
what is arb-med?
A
parties set up an arbitration, arbitrator may try to mediate an outcome before giving a decision
