Competency 2: Communication and Collaboration

Question 1

Communicating Well

Answer 1

1. Projecting professionalism and competence
2. Write skillfully and effectively
3. To articulate clearly and effectively

Question 2

Communication

Answer 2

An irreversible and unrepeatable process that can be intentional or unintentional. Communication is not limited to verbal.

Question 3

What makes an effective communicator?

Answer 3

1. Ability to choose appropriate behaviours
2. Skill at performing a behaviour
3. Commitment to the relationship

Question 4

Factors that affect communication are…

Answer 4

1. One’s self concept
2. Perception
3. Empathy
4. Emotions
5. Language
6. Non-verbal communication

Question 5

One’s Self concept

Answer 5

The perceptions you hold of yourself

Question 6

Personal self concept

Answer 6

Facts or opinions you have of yourself

Question 7

Social self concept

Answer 7

How you think others perceive you

Question 8

Self ideal

Answer 8

Goals/ideals you want out of life

Question 9

How does self-concept affect communication?

Answer 9

How we feel about ourselves can have a direct bearing on how we behave and communicate with others.

Question 10

What 4 things are influences on perception?

Answer 10

1. Physiological influences
2. Cultural influences
3. Social roles
4. Self-concept

Question 11

Empathy

Answer 11

The ability to view an experience from the other’s perspective. This can help you to understand your patients and clients and find appropriate and individualized solutions for them.

Question 12

Sympathy

Answer 12

A feeling of care and understanding for others.

Question 13

What are some requirements to being empathetic?

Answer 13

1. Open-mindedness
2. Imagination
3. Commitment
4. Listening

Question 14

Types of emotion

Answer 14

Primary and mixed; intense and mild

Question 15

Reasons for not expressing emotion

Answer 15

Social rules, social roles, inability to recognize emotions, and fear of self disclosure

Question 16

Guidelines for expressing emotion

Answer 16

1. Recognize your feelings
2. Choose the best language
3. Share mixed feelings
4. Recognize the difference between feeling and acting
5. Accept responsibility for feelings
6. Express your feelings clearly

Question 17

What are 3 characteristics of language?

Answer 17

1. It is rule-governed
2. It is symbolic
3. Meanings are in people, not in words

Question 18

Equivocal words

Answer 18

Words with more than one dictionary definition

Question 19

Relative words

Answer 19

Words that gain their meaning by comparion

Question 20

Emotive language

Answer 20

Reframing sentence in a positive or negative way through the use of language.

Question 21

Denotation

Answer 21

Describes an event in objective terms

Question 22

Connotations

Answer 22

Contain an emotional element

Question 23

Factual statments

Answer 23

Based on direct observation

Question 24

Inferential statements

Answer 24

Interpretations of data

Question 25

Characteristics of nonverbal communication

Answer 25

1. It exists
2. You are always communicating
3. Culture bound
4. Transmits feelings and attitudes

Question 26

Functions of NVC

Answer 26

1. Repeating
2. Substituting
3. Complementing
4. Accenting
5. Regulating
6. Contradicting

Question 27

Repeating

Answer 27

Deliberate nonverbal behaviours with precise meanings that people in a culture interpret the same way

Question 28

Substituting

Answer 28

Using emblems to replace verbal

Question 29

Complementing

Answer 29

Using nonverbal actions to accompany and support spoken word

Question 30

Accenting

Answer 30

Using emblems to add emphasis onto what you are saying

Question 31

Regulating

Answer 31

using emblems to regulate the conversation

Question 32

Contradicting

Answer 32

Nonverbal behaviours that contradict what one is saying