Company Officer Flashcards
A person that leads or directs a unit.
Leader
Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.
Manager
A person who is responsible for directing the performance of other employees.
Supervisor
______ _______ is commonly used in the fire and emergency services, defined as having an uninterrupted series of steps or a chain of command.
Scalar Structure
Those who deliver services to the public or external customers; typical functions include fire suppression, EMS, inspections, education, and investigations.
Line personnel
Those who provide support to the line personnel and internal or external customers; typical functions are training, logistics, auxiliary organizations, and personnel administration.
Staff personnel
_____ refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.
Authority
______ ______ is when decisions are made by one person at the top of the structure.
Centralized Authority
_____ ______ is when decisions are made at a lower level with the effects of the decisions reported through the structure.
Decentralized Authority
____ __ _____ means that each person with in an organization reports to one, and only one, designated authority.
Unity of Command
_____ __ _____ consists of dividing large jobs into smaller tasks that are assigned to specific individuals.
Division of Labor
Assistance from agencies, industries, or fire departments that are not part of the agency having jurisdiction over the incident.
Additional Resources
Relates to the empowered duties of an official to perform certain tasks. In the case of a fire inspector, the level of an inspector’s authority is commensurate with the enforcement obligations of the governing body.
Authority
Written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergency reported in the geographical area covered by the agreement.
Automatic aid
Person whose primary employment is as a firefighter within a fire department.
Career Firefighter
Order of rank and authority in the fire and emergency services.
Chain of Command
Political subdivision of a state, province, or territory for administrative purposes and public safety. Also known as Perishes.
County
National level of governments such as the U.S. and Canada
Federal
Designated geographic area where fire protection is provided, usually through a supporting tax or an area where fire prevention codes are enforced.
Fire District
Organizational principle that allows workers to report to more than one supervisor without violating the unity of command principle.
Functional Supervision
Functional division of the lowest level of local government.
Municipal
Reciprocal assistance from one fire and emergency services agency to another during an emergency, based upon a prearranged agreement; generally made at the request of the receiving agency.
Mutual Aid
Person who responds to fires and emergencies and is paid for the responses the make on a response-to-response basis.
Paid-on-Call Personnel
The process of going around a link in the chain of command to deal with an issue.
Sidestepping
Notifying one’s supervisor the one wishes to take an issue to the supervisor’s supervisor.
Skip level Notification
Territory occupied by one of the constituent administrative districts of a nation whose rights are defined by a constitution.
State/ Provincial
Term that describes the governmental structure of Native American and Aboriginal Peoples of North America.
Tribal
An evaluation method that incorporates feedback from multiple sources such as the worker, his/ her peers, superiors, subordinates, and customers.
360-degree Feedback Evaluation
An individual’s ability to correctly perceive and label their own and others’ emotions. Also known as Emotional Quotient (EQ)
Emotional Intelligence (EI)
System of moral principles governing the perception of right and wrong.
Ethics
Ability to motivate other people to follow your example and do the things that you want them to do.
Leadership
Process of accomplishing organizational objectives through effective and efficient handling of resources; official, sanctioned leadership.
Management
A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project.
Program (or Project) Evaluation and Review Technique (PERT) Chart
Program to help employees and their families with work or personal problems.
Employee Assistance Program (EAP)
A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice.
Grievance
A petition to a federal, state, or local agency for access to records concerning a specific topic, individual, or organization.
Freedom of Information Act (FOIA) Request
Statement that identifies a general philosophy; may be included as part of a policy.
Guideline
Any memory technique that is used to assist a learner in properly encoding and recalling vital information; is primarily used to associate seemingly dissimilar items or concepts.
Mnemonic Device
Organizational principle that is developed and adopted as a basis for decision-making.
Policy
Outline of the steps that must be performed in order to properly follow an organizational policy.
Procedure
Any writing containing information relating to the conduct of government or the performance of any governmental or proprietary function prepared, used, or retained by any state or local agency, regardless of form or characteristics.
Public Record