Communications and negotiation

Question 1

What are the forms of communication

Answer 1

Verbal
Non Verbal ((Body language, eye contact, gestures, appearance, etc.)
Written
Graphic
Presentation
Listening

Question 2

What are the barriers to effective communication

Answer 2

Verbal (Tone, clarity, language barriers, silence, etc.)
Technical language (Jargon)
Emotional / Language barriers
Disinterest
Prejudice / Bias
Interruptions

Question 3

Tell me some good negotiation skills?

Answer 3

1)Detailed research and preparation

2) Preparing your ‘win-win’ and fall back situations
3) Undertake a SWOT analysis

4) Decide what is and isn’t negotiable

5) Develop partnering approach rather than adversarial

6) Attitude - The project must be the winner not individuals

Question 4

What makes successful negotiations?

Answer 4

• Preparation and collating supporting documentation
  Each party gets the chance to present their case in a calm forum
• Identify bargaining positions and make proposals.
• Bargain on concessions and compensation to reach final proposal
• Agree and confirm the deal; confirm who does what

Question 5

What do you think about e-mail communication?

Answer 5

They have the same legal value than a letter and contracts can be inadvertly created by e-mail.

We must therefore be very careful to the content and form of e-mail communication.