communication w/ patient

Question 1

active listening components

Answer 1

• giving full attention
• reflecting + confirm understanding (paraphrase)
• open-ended questions
• promote open communication (follow up questions)

Question 2

roles of MA during telehealth visit

Answer 2

• scheduling
• explaining process
• ensuring equipment is set up + properly working
• assisting provider
• acting as a scribe

Question 3

therapeutic communication

Answer 3

process in involving client in conversation that is beneficial to their physical/mental well-being (ex. open-ended questions, reflective responses, make observations, focusing, etc.)

Question 4

communicating with children

Answer 4

• speak calmly + gently
• establish trust by using play or drawing pictures

Question 5

communicating with adolescents

Answer 5

provide freedom to make choices within established limits

Question 6

communicating with vision-impared patients

Answer 6

• identify yourself
• let the patient hold you vs. you holding them first
• ask the patient on how you can help (or let them tell you they don’t want help)

Question 7

communicating with hearing-impaired patients

Answer 7

• to grab attention, wave hand or tap on the shoulder
• speak clearly/slowly without exaggerated lip movement
• allow time for pt to understand/respond
• look and talk to them directly
• if difficult, rephrase instead of repeat

Question 8

communicating with language impairment (aphasia)

Answer 8

• get attention before speaking
• reduce background noise
• simple and respectful communication (ex. yes/no)
• use different communication techniques
• provide feedback + encouragement

Question 9

what is triage?

Answer 9

using a systematic method to organize/treat patients in an emergency care setting by sorting them into 3 categories:
- require immediate care (ex. heart attack)
- require urgent care (ex. stitches for a cut)
- require standard care + can wait (ex. sinus infection)

Question 10

rapid assessment

Answer 10

• chief complaint (+ history of it)
• medical history
• last consumption
• airway (compromised?)
• breathing (gas exchange)
• circulation (BP/pulse)
• disability (level of consciousness + pupils)
• exposure (remove clothing for traumatic injuries)
• full vital signs
• comfort measures (pain management)
• head to toe assessment