Communication Skills Flashcards
Prior to conducting a WANT brief it is the responsibility of the pilot assigned PF duties to ensure the other pilot is not distracted with other tasks prior to conducting the brief.
True
What effect do loaded words have on a listener?
- Cause the listener to perform an activity that was not intended by the receiver.
- Inflame conversation.
- Inhibit communication.
There is a need for the First Officer to inform a Captain of assigned task progress.
True
Pilot’s responsibilities regarding assertive communication.
- Captains discuss with crew how to manage unintended consequences from decisions made.
- First officers assert perspective with an appropriate level of persistence as required.
How does information communicated need to be presented when speaking on important matters?
Clear and concise.
How frequently must all flights brief occur during a trip?
Every flight leg.
What is the memory aide used to organize information when communicating about unanticipated threat with the FA if necessary?
NTSBO
N - Nature of the emergency
T - Time available for preparation
S - Signal for emergency evacuation or no evacuation
B - Brace signal
O - Other information (e.g. 2-in/2-out), which is FA/PAX and Dispatch/ATC
What are crewmember responsibilities regarding clarification when plans are not clear?
- First Officer will ask for clarification of roles and responsibilities as required.
- Captain will seek information and guidance from others when necessary.
How should constructive feedback and self critique be received?
Openly
What is active listening?
Cognitive processing of information being conveyed and understanding of expectations.
Pilots need to pre-brief and consider operational requirements and expectations.
True
The items Captains do to reinforce crew and team communication channels.
- Encourage others to express viewpoints and share information.
- Promptly and positively respond to communication from others.
- Keep everyone on the team informed.
- Keep an open mind to suggestions.
