Communication Processes Flashcards
Therapeutic Communication
Interpersonal exchange using both verbal and non-verbal messages that culminates in someone being helped to overcome stress, anxiety, fear or other emotional experiences that cause distress
EPCP
> Express support
> Provide info/feedback
> Correct distortions
> Provide hope
What are the principles of effective therapeutic communication?
- Empathy
- Trusting Relationship
- Therapeutic use of questions/questioning
- Therapeutic use of silences
- Self-disclosure
- Giving Advice
- Reflection and Interpretation
Empathy
Connection with patient
Feel understood
Trusting Relationship
Helps acceptance of medical advice
Therapeutic use of questioning
Collecting information - allows practitioner to collect information and create solutions
Clarifies information
Therapeutic use of silences
Cultural implications (rude/wise)
Conveys active listening
Negative/positive influence
Self-disclosure
Mindful of what we say
Used within guidelines
Connect with patient
Giving Advice
Directly/indirectly
Requires RATIONALE
Appropriate timing
Less direct advice (what do you think, can you see yourself participating in such a program?)
Reflection and Interpretation
Paraphrasing/restating
Allows patient to hear their own words
Shows you are trying to perceive their circumstances and ultimately their messages
Encourages client to keep talking
Non-verbal communication
- Body language
- Eye contact
- Interpretor
Body language
Convey a different message
Eye contact
Little eye contact can seem evasive
Too much is confrontational
Intervals lasting 4/5 seconds
Interpreter
Professional
What should you avoid?
- Physical obstructions
- Glancing out a window
