Communication & Negotiation Level 1

Question 1

What did you learn on the university webinar?

Answer 1

• The different techniques of communication and negotiation
• Negotiation approaches

Question 2

What forms of communication do you use?

Answer 2

• Telephone
• Email
• Oral
• Teams
• Letter
• Reports
• Third party
• Graphs / Tables

Question 3

How do you select the best form of communication?

Answer 3

If part of negotiations I use email so there is a paper trail.
If discussing a case I will choose between phone and email.
If speaking with a colleague: over teams, phone or email.