Communication & Negotiation

Question 1

What are good VERBAL communications?

Answer 1

• Voice projection
• Listening
• Clarity
• Flow
• Authoritative
• Being Concise (don’t waffle)
• Knowing your audience

Question 2

What are good WRITTEN communication skills?

Answer 2

• Neatness
• Structure
• Grammer/Spelling
• Being Concise/ providing clarity
• Know your Audience
• Telling the truth!

Question 3

What are good GRAPHICAL communication skills?

Answer 3

• KISS Principle (Keep it simple stupid)
• Appealing to your audience
• Visually interesting and informative (Remember some may be colour blind)
• Quality
• Accuracy

Question 4

What are good PRESENTATION skills?

Answer 4

• KISS (Again) (Keep it simple stupid)
• Body language
• Eye contact
• Concise
• Clarity/Know your subject
• Time keeping
• Being Prepared - Practice, Practice, Practice

Question 5

What is NEGOTIATION?

Answer 5

• A good negotation is where both parties feel that they have got what they wanted from the negotiation.

or

• A WIN - WIN Scenario!!!

Question 6

The art of negotiation techniques?

Answer 6

• What you don’t ask for you don’t get
• Shut up and listen
• Do you homework
• Always be willing to walk away
• Don’t be in a hurry
• Aim high and expect the best outcome
• Focus on the other sides weakness
• Show the other person how their needs will be met
• Never give anything away with receiving something in return
• Don’t take the issues of the other person’s behaviour personally

Question 7

Level 2 - Communication and negotiation

Answer 7

• Writing letters or other formal documents
• Compiling a report
• Compiling minutes of a meeting
• Producing Pricing Documents
• Delivering Reports at meetings
• Taking part in interviews e.g. for contractor selection
• Giving presentations to staff or project teams
• Negotiating a loss and expense claim, extennsion of time, acceleration programme, contract sum or fiinal account
• Agreeing the value of an instruction

Question 8

How can you demonstrate this?

Answer 8

• Example of where you have delivered good communicatio, gone the extra mile?
• We negotiate all day!
• Example of a negotiation you have undertaken?

Question 9

Can you explain your understanding of negotiating?

Answer 9

• Where one or both parties feel that they have acheived something from a negotiation. I.e feel that they have got a good deal or limitated a loss.

Question 10

What negotiating techniques do you adopt?

Answer 10

• What you don’t ask for you don’t get
• Shut up and listen
• Be prepared to walk away
• Never show your hand
• Look at the other parties weaknesses if any
• Never be too hasty to negotiate
• Aim high with an intention to maybe meet in the middle

Question 11

What types of negotiations have you been involved in?

Answer 11

• Purchase and Sale Negotions
• Residential lettings
• Sale of development land
• Surveys (Homebuyers and Building Survey fee negotiations)
• Valuation fee negotiations for Housing Associations

Question 12

Give me an example of a negotiation where you were successful/unsuccessful?

Answer 12

• Successful
  
  • ​MHB - Medway - Block of 10 units for the purchase and repair scheme. I negotiated a deal of £1.6m for the 10 units with the selling agent after negotiations back and forth with regards to the value.
• Unsuccessful
  
  • ​Maidstone - Met with Agent and Vendor along with my cliient for a site meeting of a development site in excess of 100 units. Vendor wanted £15m for the site with planning but value for my client was between £8m-10m