Communication & Negotiation Flashcards
How would you prepare for a negotiation?
- Agree your client’s objectives and negotiating strategy before starting the negotiations
- Detailed research and preparation
- Deciding what points you can concede on and which are non-negotiable
- Understand the other party’s position
- Develop a partnership/collaborative approach, rather than an adversarial approach
- Walk away when you need to
Tell me about a time when you had to demonstrate effective communication skills?
I received a complaint from a Client regarding the Layout of a report which my team had produced. I was able to reassure the Client that this would be resolved and held a meeting with the team. In a non-adversarial way i explained this to the team and suggested a solution to resolve,
Tell me about a time when you had to demonstrate effective negotiation skills?
During Prime phase 1 myself an the QS negotiated the final account settlement to a level that both parties were happy to accept.
What do you know about different Communication Styles?
- Each personality type can be broadly arranged into four quadrants
- Important to understand what quadrant clients and colleagues fit into so that we can be aware of what style of communication they will respond best to
What makes effective communication?
- Clear
- Concise
- Complete
- Courteous
How have you been able to improve you oral and written communication skills?
- Business meetings: marketing meetings, meeting prospective investors, team meetings
- Working collaboratively: joint agency, working with pan-European offices, advice from other departments
- Writing reports: valuation reports, purchase reports, marketing recommendation reports
- Emails: marketing emails, negotiations with prospective tenants, request tenancy information to aid with valuation
What key skills are useful for effective teamworking?
- Listening – to other people’s ideas
- Discussing – team members to ask questions and interact
- Persuading – individuals to consider their positions
- Respect – treating team maters with respect and support their ideas
- Helping – to encourage team work
- Sharing – information to create a positive team environment
- Participating – ensuring all team members get involved
- Communication – have effective communication skills to allow team members to work together
- Reflection and identifying strengths and weaknesses
What are key ways to improve collaboration in a team?
- Establish team goals
- Communicate expectations
- Encourage cohesion between team members
- Leverage team member’s strengths
- Recognise and encourage collaborative behaviour
Why would it be beneficial to have a greater diversity in the industry?
Greater talent pool
Increased innovation
Benefits reputation
What are the RICS doing to encourage diversity?
- RICS launched the Inclusive Employer Quality Mark (IEQM) for firms to sign up to
- Achieved gender parity on the Global Executive Team
- Setup diversity working groups e.g. LGBT+
What is unconcious bias?
Learned stereotypes that are automatic, unintentional, deeply ingrained, universal, and able to influence behavior
How can you prevent unconcious bias?
Training to make people aware of their own biases to help manage them
