Communication in Nursing

Question 1

Interchange of information between two or more people: exchange of ideas and thoughts. In addition, thoughts are conveyed to other not only buy spoken or written words but also by gestures or body actions

Answer 1

Communication

Question 2

uses spoken or written words

Answer 2

Verbal Communication

Question 3

uses gestures, facial expressions, posture/gait, body movements, physical appearance, eye contact and tone of voice

Answer 3

Non-verbal communication

Question 4

message returned by the receiver to the sender

Answer 4

Response/feedback

Question 5

the content of the communication, may contain verbal, nonverbal, and symbolic language

Answer 5

Message

Question 6

means of conveying and receiving messages through visual, auditory and tactile senses

Answer 6

Channel

Question 7

the person who encodes and deliver message

Answer 7

Sender

Question 8

the person who receives and decodes the message

Answer 8

Receiver

Question 9

means worthiness of belief, trustworthiness, and reliability

Answer 9

Credibility

Question 10

require choice of time and consideration of client’s interest and concern

Answer 10

Timing and Relevance

Question 11

modifies the feeling and the impact of the message

Answer 11

Pace and Intonation

Question 12

use of commonly understood words

Answer 12

Simplicity

Question 13

message needs to be altered in accordance with behavioral cues from the client

Answer 13

Adaptability

Question 14

message that is direct and simple

Answer 14

Clarity and Brevity

Question 15

used to help clients adjust to difficult and painful situation

Answer 15

Humor