communication for policing Flashcards

1
Q

conveying a message, which results in a shared understanding between
parties.

A

Communication

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2
Q

What we say.
The spoken (and written) word.

A

verbal communication

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3
Q

How we say it.
Tone, pitch, volume, and rate.

A

Para verbal

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4
Q

The facial expressions, eye
movements, physical gestures,
posture, stance.

A

Non-Verbal

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5
Q

What indicators can give you insight to the intent of a subject?

A

Observing and making
a note of a subject’s non-verbal behaviors

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6
Q

what are some tools to effective communication ?

A

build rapport/empathy/active listening

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7
Q

feeling of commonality.
People like people like themselves or
whom they would like to be….this is called?

A

Rapport

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8
Q

what is the first and most obvious barrier to communication?

A

the uniform

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9
Q

Another tool for building rapport is to remember an individual’s ___?

A

Name

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10
Q

staying engaged with the person who is speaking; it is listening attentively

A

Active listening

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11
Q

often considered the most
important skill for crisis negotiators.

A

Active listening

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12
Q

Come into an interaction with
the goal of

A

understanding

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13
Q

powerful communication tool, especially in difficult
encounters, because it builds trust and absorbs tension

A

empathy

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14
Q

______- & ________ are essential during a traffic
stop.

A

professionalism and empathy

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15
Q

Most citizens prefer that the officer introduce him or herself
and state his or her department.

True or False ?

A

True

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16
Q

identify the person you are communicating with so that you can
re-contact them later if needed.

A

field interview…FI

17
Q

The most frequently occurring police-community contact is during a traffic stop for

A

a violation

18
Q

what does optimal communication look like in the five steps from beginning to end?

A

sender - encoding - message - decoding - receiver

19
Q

effective communication involves choosing your _____ carefully and avoiding ?

A

words/jargon, acronyms, legalese

20
Q

tone, pitch, volume, and rate

A

para-verbal

21
Q

building a
relationship, establishing trust, and making a connection with someone is all?

A

rapport building

22
Q
A