communication for policing Flashcards
conveying a message, which results in a shared understanding between
parties.
Communication
What we say.
The spoken (and written) word.
verbal communication
How we say it.
Tone, pitch, volume, and rate.
Para verbal
The facial expressions, eye
movements, physical gestures,
posture, stance.
Non-Verbal
What indicators can give you insight to the intent of a subject?
Observing and making
a note of a subject’s non-verbal behaviors
what are some tools to effective communication ?
build rapport/empathy/active listening
feeling of commonality.
People like people like themselves or
whom they would like to be….this is called?
Rapport
what is the first and most obvious barrier to communication?
the uniform
Another tool for building rapport is to remember an individual’s ___?
Name
staying engaged with the person who is speaking; it is listening attentively
Active listening
often considered the most
important skill for crisis negotiators.
Active listening
Come into an interaction with
the goal of
understanding
powerful communication tool, especially in difficult
encounters, because it builds trust and absorbs tension
empathy
______- & ________ are essential during a traffic
stop.
professionalism and empathy
Most citizens prefer that the officer introduce him or herself
and state his or her department.
True or False ?
True
identify the person you are communicating with so that you can
re-contact them later if needed.
field interview…FI
The most frequently occurring police-community contact is during a traffic stop for
a violation
what does optimal communication look like in the five steps from beginning to end?
sender - encoding - message - decoding - receiver
effective communication involves choosing your _____ carefully and avoiding ?
words/jargon, acronyms, legalese
tone, pitch, volume, and rate
para-verbal
building a
relationship, establishing trust, and making a connection with someone is all?
rapport building
