Communication Exam 4 Flashcards
What are the four phases of therapeutic communication?
- Pre-interaction Phase
- Orientation Phase
- Working Phase
- Termination Phase
Each phase has specific goals and activities that facilitate effective communication.
What is the difference between verbal and nonverbal communication?
Verbal communication involves spoken or written words, while nonverbal communication includes body language, gestures, facial expressions, and tone of voice.
What factors can affect communication with patients?
Factors include:
* Educational differences
* Developmental delays
* Inability of receiver to concentrate
* Cultural/language differences
* Hearing or vision impairments
What is SBAR in professional communication?
SBAR stands for Situation, Background, Assessment, Recommendation and is a structured communication technique used in healthcare.
What are the five elements of the communication process?
- Sender
- Message
- Encoding
- Receiver
- Feedback
These elements are essential for effective communication.
What is effective communication?
Effective communication is a skill that nurses must develop to provide quality care and ensure client safety.
Define intrapersonal communication.
Intrapersonal communication is ‘self-talk,’ where an individual reflects on their thoughts and feelings.
What is the primary goal of the orientation phase in therapeutic communication?
The primary goal is to establish rapport and trust with the client.
What occurs during the working phase of therapeutic communication?
Most therapeutic communication occurs, where the nurse communicates caring and the patient expresses thoughts and feelings.
What is the termination phase in therapeutic communication?
The termination phase marks the conclusion of the nurse-client relationship, summarizing and reviewing the communication.
List common barriers to effective therapeutic communication.
- Asking irrelevant personal questions
- Offering personal opinions
- Stereotyping
- Giving false reassurance
- Minimizing feelings
What is active listening?
Active listening involves fully concentrating, understanding, responding, and remembering what the client is saying.
What are some techniques for effective communication?
- Clarifying
- Restating
- Reflecting
- Paraphrasing
- Exploring
What does the term ‘credibility’ refer to in the context of nursing communication?
Credibility refers to being knowledgeable, consistent, honest, confident, and dependable.
Fill in the blank: The method of transmitting a message can include _______.
[channel types such as face-to-face, phone, text, etc.]
What are the characteristics of effective therapeutic communication?
- Client-centered
- Purposeful
- Planned
- Goal-directed
What is the role of EHR in healthcare communication?
EHR stands for Electronic Health Record, a digitized documentation system that improves medical records and facilitates sharing among healthcare providers.
What can silence in communication provide?
Silence can allow time for meaningful reflection.
What should a nurse do if communication barriers exist?
Assess preferred methods of communication and provide necessary aids or interpreters.
What is assertive communication?
Assertive communication is the expression of thoughts and feelings in a direct, open, honest, and nonjudgmental manner.
What are some considerations for communicating with older clients?
- Generational gaps
- Hearing impairments
- Vision problems
How should a nurse evaluate communication effectiveness?
Assess if client responses were expected and whether goals were met.
What does AAC stand for in communication methods?
AAC stands for Augmentative and Alternative Communication, which includes various communication methods.
What is the importance of timing and relevance in communication?
Knowing when to communicate enhances effectiveness, avoiding moments when the patient is in pain or distracted.
What is the purpose of documentation in nursing?
Documentation provides a clear, concise, and complete representation of the client’s healthcare experience.
What are SMART goals in communication?
SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound objectives for patient communication.
