Communication blocks/ What not to do or say Flashcards
“How many children do you have?”
“Who do you live with?”
“Are you feeling better today?”
… Why can’t you ask these?
Closed ended questions
These also put pressure on the client
You can’t gather much info.
when you see these answers, ask yourself if you can get mucho info
“Why don’t you….?”
“You really should cut your hair and wear makeup…”
Advice giving
It encourages dependency. It’s not right for all clients.
- it may give the impression that a person is closed to new ideas or to open discussion
“Yes, I am highly qualified…”
“You know nurses are not permitted to go out with their clients”
Responding to questions that are related to one’s qualifications or personal life in an embarrassed or concrete way; KEEP THE CONVERSATION CLIENT CENTERED.
Self disclosure
Communicates personal experience to client that focuses relationship on the nurse instead of the client;
it’s not client centered or goal directed.
“If you do not take your medication, there is really nothing we can do to help you.”
Arguing or responding in a hostile way
“You will start feeling much better any day.”
“Don’t worry, your doctors will do everything necessary for your care.”
Reassuring- client benefits more by exploring own ideas and feelings
Doesn’t contribute to open and honest communication and can break bond of trust between client and nurse
“Why didn’t you take your medication?”
“Why” questions- can imply disapproval and client may become defensive .
“You were wrong to do that”
Don’t you think your being unfaithful has destroyed your marriage?”
Judgmental responses- evaluate client from nurse’s value.
- overuse of medical jargon
- changing the subject
- inattentive listening
other communication blocks
