Communication and Negotiation - Level 1

Question 1

What is communication?

Answer 1

Imparting or exchanging of information by speaking, writing or using some other medium.

Question 2

What are your views on e-mail communication?

Answer 2

Need to be careful when sending that;

We don’t send to the wrong recipients

Release sensitive information to the wrong parties

E-mails can form binding contracts and written instruction

Question 3

What is a negotiation?

Answer 3

Discussions head to reach a compromise or an agreement?

Question 4

If you verbally agreed something following a negotiation what would you do next?

Answer 4

Formalise the verbal agreement by confirming in writing what was agreed and getting the other party to confirm agreement by written reply.

Question 5

Give me an example of your oral communication skills

Answer 5

Presentations at cluster, verbal communication day to day when speaking to team members, clients etc.