Communication and Negotiation

Question 1

What are the different types of communication techniques?

Answer 1

Verbal
Non-Verbal
Written
Visual

Question 2

What do you attribute to effective communication?

Answer 2

Short, precise and everyone understands

Question 3

What is a negotiation?

Answer 3

Discussions to reach a resolution / agreement.

Question 4

What could indicate a successful final account negotiation?

Answer 4

Both parties walk away happy, costs are all agreed, and the project is within budget.

Question 5

What is your negotiation style?

Answer 5

Collaborative, but assertive if I have strong case for my Client.

Question 6

Give an example of a successful negotiation?

Answer 6

On 5SP, I agreed the final account with the Contractor.

For any outstanding variations I presented my assessment, the contractor presented theirs, the costs were agreed and the final account statement was issued.

Question 7

What are the two types of negotiation approaches

Answer 7

Principled - a collaborative approach to reach a mutual agreement

Competitive - an assertive approach to reach the best agreement for your Client