Communication and Negotiation Flashcards
1
Q
What are the different types of communication techniques?
A
Verbal
Non-Verbal
Written
Visual
2
Q
What do you attribute to effective communication?
A
Short, precise and everyone understands
3
Q
What is a negotiation?
A
Discussions to reach a resolution / agreement.
4
Q
What could indicate a successful final account negotiation?
A
Both parties walk away happy, costs are all agreed, and the project is within budget.
5
Q
What is your negotiation style?
A
Collaborative, but assertive if I have strong case for my Client.
6
Q
Give an example of a successful negotiation?
A
On 5SP, I agreed the final account with the Contractor.
For any outstanding variations I presented my assessment, the contractor presented theirs, the costs were agreed and the final account statement was issued.
