Communication and Negotiation Flashcards
What is negotiation?
The process whereby the parties work out between them how to resolve any issues that have arisen. Power to settle the dispute rests with the parties.
What makes a successful negotiation?
“1. Preparation and collating supporting documents
2. Each party gets chance to present their case
3. Identify bargaining positions
4. Agree and confirm decisions and action points for action party.”
What are considered to be the four stages of negotiation?
“1. Preparation.
2. Exchange.
3. Bargain.
4. Agreement/Implementation.”
What do you think about email communication?
“The email has the same legal value as a letter and agreements.
Take care with the content and forms of email communication.
Always check recipients!”
Give an example of oral communication skills
“1. New business pitch
2. Chairing a client meeting
3. Day to day phone calls”
Give an example of how you have effectively communicated with a client?
Extension to the project schedule meant the risk of additional General Conditions - St Louis, LSEG.
What are the types of communication available?
“1. Written
2. Oral
3. Graphically”
What makes effective communication?
Clear, Concise, Complete & Courteous.
“How have you been able to improve you oral and written communication skills?
“Business meetings: marketing meetings & team meetings
Working collaboratively:
Writing reports: cost reports
Emails: project updates emails, negotiations with contractors.”
What key skills are useful for effective teamworking?
“Listening
Participation
Respect
Encouragement
Communication”
What is an AGM notice?
Notifies stakeholders of a company’s Annual General Meeting
What is included in an AGM Notice?
“Details; time date place
Minutes of previous AGM
Financial accounts”
What are Memorandums and Articles?
“1. Memorandum - numbers of members/shareholders & details
2. Articles - how the company is governed”
