Communication and Negotiation Flashcards
Why is communication important?
Allows understanding of needs and objectives
Can you give me examples of Oral Communication?
Phone
Reporting at meetings
Presentations
Interviews
What are the advantages and disadvantages of oral communication?
Advantages:
Quicker response
Easier to clarify
Disadvantages:
May not have answer to hand
May not be able to explain large quantities of information
Can you give me examples of written communication?
Letters
Memos
Reports
Emails
What are the advantages and disadvantages of written communication?
Advantages:
Record of conversations
Convey complex information
Easy accessibility to information
Disadvantages:
Don’t know if the message is read
Harder to ask questions and get clarity
How do you hold effective meetings?
A project where you have held an effective meeting?
Set agenda
Record and review minutes
Communicate with all
Let everyone speak (AOB)
What are some barriers to communication?
Verbal/Non Verbal - tone and body language
Sender: objectives not clear
Reciever: Not clear on importance
What is Negotiation?
Discussions to reach a compromise or agreement
How do you prepare for a negotiation?
Set objectives
Compile supporting evidence
Assess other positions
Identify areas of compromise
What are the different outcomes for negotiation?
Winning/Losing
Accommodating
Avoiding
Compromising
Collaborating
Can you give a negotiation that went good/bad?
Claim on ….
BWIC on ….
