Communication Flashcards
1
Q
What are gambits?
A
Rehearsed opening remarks
2
Q
What are curtain raisers?
A
Un-rehearsed remarks
3
Q
What is the internal search?
A
Cluster of non verbal signs indicating serious thinking
4
Q
What is turbulence?
A
Increase in energy level of speech
5
Q
What is speech censoring?
A
Ways the speaker attempts to avoid going into too much detail (hesitating, imprecisions)
6
Q
5 checkpoints of consultation
A
Connecting Summarising Handing over Safety netting Housekeeping
7
Q
What is QOF?
A
Quality Outcomes Framework
Standardises management of LTC in primary care
Financial incentives for good care
8
Q
What are the QOF domains?
A
Clinical
Organisational
Patient experience
Additional services
