Communication Flashcards
What are the leadership skills needed to conduct a productive meeting?
A. Planning, Probing Questions, Responding Critically, and Decision Making
B. Planning, Timing, Coordinating, Probing, Responding Critically, and Followup
C. Listening Attentively, Responding Constructively, Soliciting All Ideas, and Matching Decision Making to the Situation
D. Coordinating, Listening Selectively, Responding Critically, Soliciting Supportive Ideas and Adjusting Decision Making to the Situation
C. Listening Attentively, Responding Constructively, Soliciting All Ideas, and Matching Decision Making to the Situation
What is the best time to distribute the Working Agenda to the Participants?
A. As a follow-up to the meeting
B. At the beginning of the meeting
C. About one day after the meeting
D. About one day prior to the meeting
D. About one day prior to the meeting
- What percentage of a conversation does the sender remember of what they say and do?
A. 10
B. 50
C. 70
D. 90
D. 90
What are the mental activities that must be taken into consideration for each topic during the planning phase of a meeting?
A. Coordinating, Listening Attentively, Responding Critically, and Soliciting Ideas
B. Planning, Timing, Coordinating, Probing, Responding Critically, and Follow-up
C. Goals, Gathering, Problem Solving, Decision Making, Action Plan & Monitoring
D. Goals, Planning, Scheduling, Priorities, Analyzing, Delegating, and Monitoring
C. Goals, Gathering, Problem Solving, Decision Making, Action Plan & Monitoring
Which document describes the Suggested Agenda for the Preconstruction Meeting?
A. General Conditions
B. General Requirements
C. Technical Specifications
D. Supplementary Conditions
B. General Requirements
Which of the following descriptions are the primary content items for the meeting minutes?
A. To, from, project, date, time place and subject
B. Purpose, specific objectives, time frame, topical headings with paragraph, role
C. Objective clear and measurable, attendance, role of each person, their expertise
D. Attendance, topical headings with paragraph stating person assigned, completion
D. Attendance, topical headings with paragraph stating person assigned, completion
- Which of the following communication methods is the most effective in knowing that the communication has been understood?
A. You the sender should ask closed ended-questions and tell them twice
B. You the sender should ask open-ended questions and make them speak
C. You the sender should ask how they feel and their attitude toward the activity
D. You the sender should tell them what to do and get them back to work quickly
B. You the sender should ask open-ended questions and make them speak
What is the best time to distribute the Meeting Minutes to the Participants?
A. At the beginning of the meeting
B. About one day after the meeting
C. About one hour prior to the meeting
D. About one day prior to the meeting
B. About one day after the meeting
What is the name of the approach designed to encourage group members to build on the contributions of their peers when responding to an idea in a meeting?
A. Spectrum Approach
B. Task-Oriented Approach
C. Decision Making Approach
D. Listening Attentively Approach
A. Spectrum Approach
Which of the following documents is used for correspondence between the home office and the job site?
A. Job Diary
B. Memorandum
C. Construction Report
D. Formal Business Letter
B. Memorandum
Which of the following descriptions are the content items for the working agenda?
A. Plan with goals and specific activities, priority, time needed, scheduled events
B. Purpose, specific objectives, time frame, topical headings with paragraph, role
C. Activity description, days, information needed crew size, material & equipment
D. Attendance, topical headings with paragraph stating person assigned, completion
B. Purpose, specific objectives, time frame, topical headings with paragraph, role
- What is the retention percentage of a listener in an oral conversation?
A. 10
B. 20
C. 50
D. 90
A. 10
- Which one of the following is transferred from one mind to another?
A. Words
B. Meaning
C. Information
D. Understanding
A. Words
- Which of the following is the best example of an open-ended question?
A. Do you understand what work is suppose to be completed?
B. Do you know what shovel to get me from the tool shed?
C. What steps are you going to take to complete the activity?
D. How do you feel about completing the activities assigned?
C. What steps are you going to take to complete the activity?
Which of the following documents is utilized for correspondence between the A/E or Owner and the Contractor?
A. Job Diary
B. Memorandum
C. Construction Report
D. Formal Business Letter
Formal Business Letter
