Communication

Question 1

What is the first aspect of excellent communication and what does it mean?

Answer 1

Clarity: Use correct grammar, articulation, and be clear in speech
#11, McCurnin’s (electronic version) 10th ed. Pg 234

Question 2

What is empathy?

Answer 2

The ability to understand the position of another person and share that understanding with them.
#11, McCurnin’s (electronic version) 10th ed. Pg 237

Question 3

Why is reflective listening important?

Answer 3

It is important because it represents half of the communication processes. An example of reflective listening is saying, “It sounds like Fluffy has been limping on her left foreleg. Is that correct?”
#11, McCurnin’s (electronic version) 10th ed. Pg 237

Question 4

“Tell me about the cough that Fluffy has been experiencing this week,” is an example of what kind of question?

Answer 4

Open-ended Inquiry
#11, McCurnin’s (electronic version) 10th ed. Pg 236

Question 5

You ask a client if they have been giving a medication twice daily as prescribed. If the client hesitates when answering “yes” to whether they’ve been giving the medication twice daily as prescribed, and you interpret this hesitation to mean they might not have been following the instructions, what type of communication are you recognizing?

Answer 5

Positive non-verbal communication
#11, McCurnin’s (electronic version) 10th ed. Pg 236