Communication Flashcards
Terms
1
Q
A framework for assertive communication
A
DESC script
2
Q
A manner of communicating and a relational style used by individuals to express their needs confidently, openly, and in a positive manner.
A
Assertiveness
3
Q
A set of cultural behaviours and attitudes integrated into the practice methods of a system, agency or its professionals that enables them to work effectively in cross-cultural situations.
A
Cultural competence
