Communication Flashcards
Berlo
- communication expert
- came up w 5 parts of communication process
5 Parts of Communication Process
1 Stimulus / Referent 2 Sender/Encoder 3 Message itself 4 Medium/Channel of Communication 5 Receiver/Decoder
Encoder
sender or source of message
Stimulus
factor that motivates a person to communicate w another individual
Sender
the person(s) who creates or sends the message to the receiver
Message
whatever the source communicated to the receiver
-goal is to have INTENDED message to be ACTUALLY communicated
Factors that influence communication
- dvlpmtal level
- gender
- sociocultural diff
- roles/responsibilities
- space/territoriality
- phys,mental,emo state
- values
- environment
Forms of communication
verbal (language)
nonverbal (expression, posture, sounds, silence, gen. phys appearance, electronic communication)
3 Levels of Communication
1 Intrapersonal (self-talk) 2 Interpersonal (2+ ppl) 3 Group
Rapport Builders
HIPA violation, privacy, confidentiality
Roles of Doctor
asses + manage med treatment, examine patients, diagnose illness/injuries, administer treatment, counsel patients on health + well-being
Roles of Nurse
assess, diagnose, outcome ID + planning, implement, evaluate
example of when verbal + nonverbal communication is noncongruent
a patient says they don’t have pain but they are grimacing
Helping Relationship
unlike friendships, occurs for a specific purpose w a specific person
- unequal sharing of info (client shares health info, nurse shares prof info)
- built on patients need
- time limited
3 phases of a helping relationship
Orientation
Working
Termination
most important stage of getting acquainted with patient (build trust)
orientation phase
wong baker
faces of pain rating scale
oucher pain scale
young children point at a face
pain scale for neonates
CRIES instrument
