Communication Flashcards
Berlo
- communication expert
- came up w 5 parts of communication process
5 Parts of Communication Process
1 Stimulus / Referent 2 Sender/Encoder 3 Message itself 4 Medium/Channel of Communication 5 Receiver/Decoder
Encoder
sender or source of message
Stimulus
factor that motivates a person to communicate w another individual
Sender
the person(s) who creates or sends the message to the receiver
Message
whatever the source communicated to the receiver
-goal is to have INTENDED message to be ACTUALLY communicated
Factors that influence communication
- dvlpmtal level
- gender
- sociocultural diff
- roles/responsibilities
- space/territoriality
- phys,mental,emo state
- values
- environment
Forms of communication
verbal (language)
nonverbal (expression, posture, sounds, silence, gen. phys appearance, electronic communication)
3 Levels of Communication
1 Intrapersonal (self-talk) 2 Interpersonal (2+ ppl) 3 Group
Rapport Builders
HIPA violation, privacy, confidentiality
Roles of Doctor
asses + manage med treatment, examine patients, diagnose illness/injuries, administer treatment, counsel patients on health + well-being
Roles of Nurse
assess, diagnose, outcome ID + planning, implement, evaluate
example of when verbal + nonverbal communication is noncongruent
a patient says they don’t have pain but they are grimacing
Helping Relationship
unlike friendships, occurs for a specific purpose w a specific person
- unequal sharing of info (client shares health info, nurse shares prof info)
- built on patients need
- time limited
3 phases of a helping relationship
Orientation
Working
Termination
