Communcations Mgmt Flashcards
Communications mgmt
Covers all tasks related to producing, compiling, sending, storing, distributing and managing project records
Requires you accurately report on project status, performance, change and EV
Communications mgmt processes
Initiating - none Planning - plan communications mgmt Executing - manage communications Monitor & control - monitor communications Closing - none
Communications mgmt process outputs
Plan communications mgmt - communications mgmt plan
Manage communications - project communications
Monitor communications - none
Pm roll in communications
Most important skill is to communicate effectively
Plan communications mgmt
All about the communications mgmt plan as primary output
Plan communications mgmt tools
Communications requirements analysis Communication technology Communication models Different ways of communicating Communication methods
Communication requirements analysis
Identify which stakeholders should receive project communications, what communicates they should receive, how and how often
Communication channels = n x (n-1) / 2
Communication technology
Technology needed to communicate
Face to face? Website? portal? E-mail? Depends on situation
Communication models
Formal understanding of how messages are sent and received
Senders responsibility - clear, right method, message, confirmation
Receivers responsibility - decode, acknowledge, respond
Must work to reduce noise
Different ways of communicating
Active listening, effective listening, feedback, nonverbal, paralingual
Active listening
Receiver takes steps to ensure senders message was understood
Effective listening
Listeners full though and attention, monitor nonverbal/physical common action to provide feedback on whether the message has been clearly understood
Feedback
Verbal/nonverbal codes a speaker must monitor to see whether the listener fully comprehends what’s being said
Nonverbal
Body language
Ex: facial expressions, posture, hands
Paralingual
Vocal but not verbal
Ex: tone, pitch, volume
