COMM101 CH 11

Question 1

groups with a formal governance and structure

Answer 1

ORGANIZATION

Question 2

interaction necessary to direct a group toward multiple sets of goals.

Answer 2

ORGANIZATIONAL COMMUNICATION

Question 3

An approach to organizational communication that likens organizations to machines, with a focus on maximizing efficiency.

Answer 3

CLASSICAL MANAGEMENT APPROACH

Question 4

Management approach that considers the human needs of organizational members.

Answer 4

HUMAN RELATIONS APPROACH

Question 5

An approach to management that considers organizational productivity from workers’ perspectives and considers them assets who can contribute their useful ideas to improve the organization.

Answer 5

HUMAN RESOURCES APPROACH

Question 6

An approach to management that views an organization as a unique whole consisting of important members who have interdependent relationships in their particular environment.

Answer 6

SYSTEMS APPROACH

Question 7

Adaptability and Openness

Answer 7

KEY COMPONENTS OF SYSTEMS APPROACH

Question 8

An organization’s ability to adjust to changing times and circumstances.

Answer 8

ADAPTABILITY

Question 9

An organization’s awareness of its own imbalances and problems.

Answer 9

OPENNESS

Question 10

An organization’s unique set of beliefs, values, norms, and ways of doing things.

Answer 10

ORGANIZATIONAL CULTURE

Question 11

he communication of the company’s values through stories and accounts, both externally (to an outside audience) and internally (within the company)

Answer 11

ORGANIZATIONAL STORYTELLING

Question 12

An individual who achieves great things for an organization through persistence and commitment, often in the face of great risk.

Answer 12

ORGANIZATIONAL HEROES

Question 13

The process by which newcomers learn the nuances of the organization and determine if they fit in.

Answer 13

ORGANIZATIONAL ASSIMILATION

Question 14

the supervisor has power over the supervisee

Answer 14

SUPERVISOR–SUPERVISEE RELATIONSHIPS

Question 15

respected member of the organization and serves as a role model for a less experienced individual

Answer 15

MENTOR–PROTÉGÉ RELATIONSHIPS

Question 16

A seasoned, respected member of an organization who serves as a role model for a less experienced individual.

Answer 16

MENTOR

Question 17

A new or inexperienced member of an organization who is trained or mentored by a more seasoned member.

Answer 17

PROTÉGÉ

Question 18

The friendships that form between colleagues at an organization as a result of peer communication.

Answer 18

PEER RELATIONSHIPS

Question 19

Communication between individuals at the same level of authority in an organization.

Answer 19

PEER COMMUNICATION

Question 20

The degree to which a particular channel is communicative.

Answer 20

MEDIA RICHNESS

Question 21

Monitoring of employees to see how they’re using technology.

Answer 21

SURVEILLENCE

Question 22

The growing interdependence and connectivity of societies and economies around the world.

Answer 22

GLOBALIZATION

Question 23

The recruitment of people for exploitative purposes. Result of globalization.

Answer 23

HUMAN TRAFFICKING

Question 24

Display of the appropriate emotions to satisfy organizational role expectations.

Answer 24

EMOTIONAL LABOR

Question 25

A sense of apathy or exhaustion that results from long-term stress or frustration.

Answer 25

BURNOUT

Question 26

Achieving success in one’s personal and professional life.

Answer 26

WORK-LIFE BALANCE

Question 27

Any communication that hurts, offends, or embarrasses another person, creating a hostile environment.

Answer 27

HARASSMENT

Question 28

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature . . . when it is so frequent or severe that it creates a hostile or offensive work environment or when it results in an adverse employment decision (such as the victim being fired or demoted)

Answer 28

SEXUAL HARASSMENT