COM 135 Entire Course New Flashcards
COM 135 Entire Course NEW
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COM 135 Entire Course NEW
COM 135 Week 1 CheckPoint Importance of Technical Writing
COM 135 Week 1 Assignment The Technical Writing Process
COM 135 Week 2 DQ 1 and DQ 2
COM 135 Week 2 CheckPoint Audience Analysis
COM 135 Week 3 CheckPoint Communication Techniques
COM 135 Week 3 CheckPoint Letter Writing Techniques
COM 135 Week 3 Assignment Written Communication in the Corporate
COM 135 Week 4 DQ 1 and DQ 2
COM 135 Week 4 CheckPoint Article Summary
COM 135 Week 5 CheckPoint User Manual Criteria
COM 135 Week 5 Assignment Clear and Concise Technical Instructions
COM 135 Week 6 DQ 1 and DQ 2
COM 135 Week 6 CheckPoint Reports
COM 135 Week 7 CheckPoint Rough Draft of Final Project
COM 135 Week 7 CheckPoint RFP Analysis
COM 135 Week 7 Assignment Proposals
COM 135 Week 8 CheckPoint Image Integration
COM 135 Week 8 DQ 1 and DQ 2
COM 135 Week 9 Capstone Checkpoint
COM 135 Week 9 Final Project User Manual
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COM 135 Week 1 Assignment The Technical Writing Process NEW
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COM 135 Week 1 Assignment The Technical Writing Process NEW
- Resources: Pages 25-38 in Technical Writing: Process and Product (5th ed.)
- Due Date: Day 7 [post to the Individual forum]
- Read the following scenario:
As a customer service manager for a local software development company, you want to
create a user manual for one of the software applications your company develops. The
purpose of the manual is to support your customers in purchasing and using the
software.
• Describe the three main steps of the technical writing process and how you would use
these steps to create the manual mentioned in this scenario.
- Explain the objectives of technical writing.
- Explain the purpose and sub-steps of each step and how they relate to the manual.
- Use the instructions in Appendix B to submit your 350- to 700-word paper to WritePointSM
and Plagiarism Checker at the Center for Writing Excellence on your student Web site.
• Provide a copy of your WritePointSM and Plagiarism Checker results to your instructor
when you submit your assignment.
• Post your completed assignment as an attachment.
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COM 135 Week 1 CheckPoint Importance of Technical Writing NEW
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COM 135 Week 1 CheckPoint Importance of Technical Writing NEW
- Due Date: Day 4 [post to the Individual forum]
- Choose three forms of technical writing used in the corporate environment.
- Explain why each form of communication is important.
- Submit your explanations.
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COM 135 Week 2 CheckPoint Audience Analysis NEW
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COM 135 Week 2 CheckPoint Audience Analysis NEW
In order for technical communication to be effective, the writer must evaluate the intended
audience, its characteristics, knowledgebase, expectations, and requirements.
• Resources: Ch. 4 in Technical Writing: Process and Product (5th ed.)
• Due Date: Day 7 [Individual] forum
• Address the following issues as they relate to the user manual you will create for the
final project:
o Audience recognition
o Terms for different audience levels
o Issues of diversity
o Multiculturalism
o Issues of sexist language
• Explain how these audience characteristics will impact your technical writing process as
well as how you will adapt a technical writing style for your audience.
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COM 135 Week 2 DQ 1 and DQ 2 NEW
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COM 135 Week 2 DQ 1 and DQ 2 NEW
Discussion Question 1
• Due Date: Day 2 [post to the Main forum]
• Post your response to the following: What are some important characteristics of effective
written communication? How do these qualities help in communicating information to a
receiver? Explain your answer.
3. Discussion Question 2
• Resource: Appendix C
• Due Date: Day 4 [post to the Main forum]
• Complete the table in Appendix C by providing the following information about
audiences:
o Identify the four main types of audiences.
o Provide examples of the characteristics of these four main types of audiences.
• Post the completed table.
• Respond to your classmates’ posts explaining what audience type you fit into and why.
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COM 135 Week 3 Assignment Written Communication in the Corporate NEW
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COM 135 Week 3 Assignment Written Communication in the Corporate NEW
• Resource: Pages 130-165 in Technical Writing: Process and Product (5th ed.)
• Due Date: Day 7 [Individual] forum
• Read the following scenario:
Discontinuation of major equipment components for a computer network upgrade will
cause a major setback in the installation of the network for a project you are managing.
You must provide information about the delay to your project team members, to upper
management, and to your client (a banking institution).
• Consider how much information and what type of communication (email, memo, or
letter) is appropriate for each party.
• Write a letter to one party, a memo to one party, and an email to one party. Each
communication should be a maximum of 250 words.
• Explain your choice of communication for each party.
• Use appropriate grammar, spelling, style, and format for each type of communication.
• Post your completed assignment as an attachment.
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COM 135 Week 3 CheckPoint Communication Techniques NEW
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COM 135 Week 3 CheckPoint Communication Techniques NEW
• Due Date: Day 4 [Individual] forum
• Consider the following: There are many distinctions among the different types of
communication techniques used in the business world.
• Select two techniques.
• Provide an example of when it is appropriate to use each in corporate communication.
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COM 135 Week 3 CheckPoint Letter Writing Techniques NEW
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COM 135 Week 3 CheckPoint Letter Writing Techniques NEW
• Due Date: Day 6 [Individual] forum
• Describe the different strategies and techniques used in writing a good-news letter and a
bad-news letter.
• Provide an example of bad news you might have to deliver in a letter.
• Explain which bad-news technique you would choose for this type of letter.
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COM 135 Week 4 CheckPoint Article Summary NEW
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COM 135 Week 4 CheckPoint Article Summary NEW
• Resources: Ch. 14 & 15 in Technical Writing: Process and Product (5th ed.)
• Due Date: Day 7 [Individual] forum
• Review the characteristics of effective summaries, research strategies, and APA
formatting.
• Summarize a short, online article of your choice.
• Follow the criteria on p. 479 (listed under “Chapter Highlights”) for summary writing.
• Use APA guidelines to format your paper.
• Cite any quotations or paraphrases, and document the source of the article in a
reference list at the end of your summary.
• Explain what characteristics of effective summaries you have included.
• Post your completed assignment as an attachment.
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COM 135 Week 4 DQ 1 and DQ 2 NEW
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COM 135 Week 4 DQ 1 and DQ 2 NEW
Discussion Question 1
• Due Date: Day 2 [Main] forum
• Post your response to the following: You have been asked by a prospective employer to
explain in writing why you selected your degree program and how the degree will help
advance your career. What two prewriting techniques would you use to organize your
thoughts about the topic? Explain your choices.
3. Discussion Question 2
• Due Date: Day 4 [Main] forum
• Post your response to the following: What is the most effective prewriting technique for
your final project? Explain why you chose this prewriting technique.
• Review your classmates’ responses.
• Respond by explaining if you would change your choice of prewriting technique based
on your classmates’ ideas. Why or why not?
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COM 135 Week 5 Assignment Clear and Concise Technical Instructions NEW
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COM 135 Week 5 Assignment Clear and Concise Technical Instructions NEW
• Resources: pp. 352-362 and 378-383 in Technical Writing: Process and Product (5th ed.)
• Due Date: Day 7 [Individual] forum
• Choose a technical or electronic product in your home or office.
• Conduct a search on the Internet for technical instructions explaining how the device
works.
• Examine the verbiage, details, clarity, and conciseness of the instructions.
• Explain in approximately 350 words whether the instructions are clear, concise, and easy
to comprehend. Defend your answer.
• Use APA guidelines to format the paper. When documenting information from the Web
site, remember to add only the URL on the reference page at the end of the assignment.
• Post your completed assignment as an attachment.
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COM 135 Week 5 CheckPoint User Manual Criteria NEW
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COM 135 Week 5 CheckPoint User Manual Criteria NEW
• Resources: Appendix A and pp. 378-382 in Technical Writing: Process and Product (5th
ed.)
• Due Date: Day 5 [Individual] forum
• Identify the optional criteria you want to include in your final project, and explain your
reasoning for selecting these options.
• Describe the technical or electronic product you have chosen for the Clear and Concise
Technical Instructions assignment.
• Explain possible consequences if the user manual for this product was poorly written.
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COM 135 Week 6 CheckPoint Reports NEW
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COM 135 Week 6 CheckPoint Reports NEW
• Resources: pp. 482-486, 488-491, and 496-506 in Technical Writing: Process and
Product (5th ed.) and the Microsoft® Word Tutorial: Creating Tables
• Due Date: Day 7 [Individual] forum
• Review the Microsoft® Word Tutorial: Creating Tables at
http://corptrain.phoenix.edu/axia/com215/wordchart01.htm
• Create a table to organize the following information regarding progress reports,
feasibility/recommendation reports, and incident reports in the corporate environment.
o Describe the purpose of each report.
o List the key components of each report.
o Identify the general audience for which each report is prepared.
• Post your completed table as an attachment.
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COM 135 Week 6 DQ 1 and DQ 2 NEW
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COM 135 Week 6 DQ 1 and DQ 2 NEW
Discussion Question 1
• Due Date: Day 2 [Main] forum
• Post your response to the following: Review the importance of the four major areas with
which a writer must be concerned in order to appeal to a reader’s visual sensibilities.
What type of document design would be most effective for your final project? Explain
your answer.
3. Discussion Question 2
• Due Date: Day 4 [Main] forum
• Review one Microsoft® business report and one Yahoo! business report at the Web sites
below:
o Microsoft® Stockholder’s Annual Reports page at
http://www.microsoft.com/msft/ar.mspx
o Yahoo! Shareholder’s Annual Reports page at http://yhoo.client.shareholder.com
• Post your response to the following: What common elements did you find in the
organizational structure of these reports? What differences did you find regarding the
content and purpose of the reports as well as the audiences for the reports?
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COM 135 Week 7 Assignment Proposals NEW
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COM 135 Week 7 Assignment Proposals NEW
• Resources: Ch. 17 in Technical Writing: Process and Product (5th ed.) and the Microsoft®
Word Tutorial: Creating Tables
• Due Date: Day 7 [Individual] forum
• Review the Microsoft® Word Tutorial: Creating Tables at
http://corptrain.phoenix.edu/axia/com215/wordchart01.htm
Consider the following scenario:
Management at your project management firm wants to ensure staff members are fully
trained on new technologies before planning, developing, and maintaining information
technology projects for clients. As a result, your managers have decided to implement
training for your company’s 25-member project team. The training will focus on a variety
of software application packages, starting with a Microsoft® Project application. You have
been asked to write an internal proposal for this training. You have also been asked to
write an external proposal for the same type of training.
• Create a table that shows the different elements that are found in an internal proposal
and an external proposal for this training.
• Summarize why the two proposal types are different in terms of these elements.
• Post your completed assignment as an attachment.
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