Collaboration with Stakeholders - Plan Discovery Activities Flashcards
What are requirements
What the users need and why they need it
Customer Discovery Activities
Project History
Elicitation
Communication
Content Strategy
Whiteboarding
Project Analysis
Project History
What is Project History
Background information on the project from stakeholders or other sources. Also known as project orientation
Benefits of Project History
Work not repeated
Understand current systems
Add more material to analysis
Gain as much insight
Enterprise Analysis
learn structure of organization (who reports to who)
Stakeholder Analysis
learn who makes the decisions and who have an interest in, or could be affected by issue
Strategy Analysis
identify the business need
Gap analysis - difference between current and desired state
Analyzing the risks
Developing a plan of action
What is Elicitation?
Performed to gather information not readily available.
brainstorm, document analysis, focus groups, interface analysis, interviews, etc…
Three stages of Elicitation
Prepare - understand project business requirements
Conduct - engage with stakeholders
Confirm - validate the requirements match the problem and its demands
stake holder engagement techniques
1-1 interview
semi-structured interview
focus group
questionnaire
town meetings
forums
nominal group technique
citizen juries
delphi technique
modeling (VOI / EVOI)
scoping study
concept mapping
forms of communication
verbal
nonverbal
written
visual
types of content
product
system
set of data
business asset
what does content do
serve as compass for customers when navigating the company’s product or service
what is content experience
full experience of customers who engage with content along their journey with the companies product or service
what is a content strategy
method that aligns needs of customers with business goals. Serves as a guide for all content production activities.
4 steps for content strategy
1) find gaps in content experience
- customer journey maps with existing content to build content map.
2) Prioritize Content Needs
3) Document the strategy
- content strategy brief + content backlog
4) test the strategy
what is content strategy bried
document provides high-level overview of strategy
what is content backlog
contains content ideas that provide value and have a business impact
What is V2MOM parts
Vision - what to accomplish
Values - values to pursue vision
Methods - activities to enact the vision
Obstacles - challenges to overcome
Measures - KPIs to prove success
what is the framework sf developed to optimize communication process?
V2MOM
V2MOM Benefits
Promotes collaboration and feedback between team members
Acceptance
Optimization
Transparency
Unity
What is whiteboarding
drawing on whiteboard. Develop common understanding
two types of whiteboarding
Classic - requires actual whiteboard
Online - web conference software with whiteboard tools
