Collaboration with Stakeholders - Future State

Question 1

prototype phases

Answer 1

ideation - coming up with idea
exploration - exploring different methods
validation - validate the design will solve the problem

Question 2

gap analyses

Answer 2

part of strategy analyses
identifies current vs desired state

Question 3

what is procress improvement

Answer 3

simplifying and making an existing process more efficient

set of steps to simplify process

Question 4

process improvement steps

Answer 4

diagnose problem
identify tool to address problem
create new process
test with subset of users
roll out

Question 5

red flags in process improvements

Answer 5

difference between good and poor process

manual - human effort, not automated
avoidance - users ignoring steps in process
lack of trust - question integrity of data

Question 6

RCA

Answer 6

Root cause analysis
what is the root of the problem
keep asking ‘why’

Question 7

story telling

Answer 7

capture attention telling relatable shit

Question 7

elements of a story

Answer 7

hero - relatable character
challenge - the issue to be resolved
helper - assistant to hero, helps
victory - complete your goal