Collaboration with Stakeholders - ID Key stakeholders Flashcards
Stakeholder Analysis
See who makes decisions.
To understand the interrelations among project stakeholders
What is a stakeholder wheel
visual representation of levels of influence different stakeholders have on the project.
steps to develop relationship with project stakeholder
Explain project importance
Translate business needs and tech concepts
Provide timely updates
Build work relationships
Support team members through changes
Setting the right expectations
internal vs external stakeholders
internal - project owner, manager, team working on project deliverables
external - end users or customers
why is stakeholder analysis important?
ID all people on project
fundamental to planning phase
expectations and insights set
Stakeholder wheel levels
levels of influence stakeholders have
project team - work is critical to success of project
technology - stakeholders who are frequently engaged in the project
enterprise level - receive updates on progress, make final decisions, but are not engaged in the delivery phase
outside influences - minimum level of engagement, must be informed about progress
What is a RACI Chart?
matrix that shows stakeholder and activities involved in a process or project
What does RACI stand for?
Responsible - who does the work
Accountable - who ensures quality
Consulted - people with knowledge on task
Informed - people who need progress updates and final decision folks
Challenges working with project stakeholders
lack of awareness of project impact
resistance to change
passiveness
lack of clarity and vision
Engaging stakeholders in a project steps
imporance of project
set expectations
support through changes
regular updates
build work relationships
Difference between sympathy and empathy
sympathy - recognize someone else has hardships but keep distance from situation
empathy - share emotions no judgement, experience feelings but no propose no solutions
Empathy is key to forming relationships
