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NASM CNC Exam Flashcards > Coaching and Communication > Flashcards

Coaching and Communication Flashcards

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1
Q

Exchange of information through wordless cues.

A

nonverbal communication

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2
Q

What is the best place to start when it comes in building effective coaching skills?

A
Self-awareness

B
Persuasion

C
Body language

D
Listening

A

A self awareness

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3
Q

What’s the best way to develop trustworthiness?

A
Maintain consistent eye contact

B
Smile

C
Match verbal and nonverbal cues

D
Weekly emails

A

C

Match verbal and nonverbal cues

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4
Q

Which of the following best demonstrates positive verbal communication?

A
Specific language

B
Objective language

C
Directive language

D
​​​​​​​Supportive language

A

D

​​​​​​​Supportive language

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5
Q

By acknowledging that the clients they interact with will be diverse in a variety of ways, Nutrition coaches can confront and eliminate what and improve their practice?

A
Biases

B
Misinformation

C
Conflict

D
Bad attitudes

A

A

Biases

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6
Q

Act of mindfully hearing and attempting to comprehend the meaning of words spoken in a conversation.

A

active listening

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7
Q

Stage of listening in which there is intentional focus on hearing what the client is sharing.

A

Receiving stage

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8
Q

Stage of listening in which you identify meaning of what is being said.

A

Understanding stage

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9
Q

Stage of listening that relates to how much is remembered about what the client has shared.

A

Remembering stage

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10
Q

Stage of listening in which you identify individual differences and barriers key to program development and success.

A

Evaluation stage

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11
Q

Stage of listening in which you provide feedback shared by the client.

A

Responding stage

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12
Q

Paraphrasing words and emotions during active listening.

A

Reflection

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13
Q

Simple and direct question that can only be answered with a yes-or-no response.

A

close-ended question

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14
Q

Questions that create an opportunity to share experiences and views.

A

Open-ended question

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15
Q

Questions used when more detail or information is needed.

A

probing question

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16
Q

Broad questions that have no right or wrong answer.

A

divergent questioning

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17
Q

What type of question is this an example of: “Do you eat breakfast every morning?”

A

close-ended question

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18
Q

What type of question is this an example of: “What are your favorite foods to eat for lunches and dinners?”

A

open-ended question

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19
Q

What type of question is this an example of: “Tell me more about how you felt when you previously eliminated sugar from your diet?”

A

probing question

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20
Q

What type of question is this an example of: “Imagine your perfect day. What would your meals be like and how would they make you feel?”

A

divergent question

21
Q

What’s an example of an acknowledgment response?

A

“I see”

22
Q

A relationship based on mutual understanding and trust.

A

rapport

23
Q

Coaching approach in which clients are understood and program development is based on client needs and preferences.

A

client-centered

24
Q

Which of the following foundations of rapport can also lead to increased client adherence?

A
Knowledge

B
Trust

C
Authority

D
Assessment

A

B

Trust

25
Q

What is the best way to discuss a problematic behavior with clients?

A
Provide a new behavior to replace it

B
Tell the client to stop doing it

C
Ignore the behavior

D
Discuss the behavior in depth

A

A

Provide a new behavior to replace it

26
Q

Which of the following types of questioning encourages clients to openly share ideas and information?

a. Divergent questioning
b. Closed-ended questioning
c. Probing questioning
d. Reflective questioning

A

a. Divergent questioning

27
Q

Which of the following should be the initial goal for coach-client communication?

a. Build trust and develop understanding.
b. Establish coach credentials.
c. Identify past nutritional program experiences.
d. Identify primary program goals.

A

a. Build trust and develop understanding.

28
Q

In terms of providing feedback to a client throughout a program, which of the following is the best approach?

a. Provide consistent and thorough feedback to all clients.
b. Provide consistent praise and encouragement.
c. Provide feedback to keep clients on track.
d. Provide feedback based on client needs and efficacy.

A

d. Provide feedback based on client needs and efficacy.

29
Q

Which of the following is the best approach to dealing with program setbacks?

a. Identify small successes to provide encouragement to move forward.
b. Be stern and direct to keep the client focused.
c. Identify key mistakes so the client knows what to change.
d. Provide praise and encouragement regardless of behavior.

A

a. Identify small successes to provide encouragement to move forward.

30
Q

In using supportive language as part of effective communication, which of the following is true?

a. Supportive language should be implemented once rapport is already established.
b. The focus should be on avoiding why a client has not succeeded in the past.
c. Humor should be used as the key element.
d. The focus should be on goal behaviors, not behaviors that need to be avoided.

A

d. The focus should be on goal behaviors, not behaviors that need to be avoided.

31
Q

Which of the following represents the importance of word choice in verbal communication?

a. Word choice should be professional and clear and keep conversation focused on program components.
b. Word choice should be scientific to demonstrate knowledge and expertise.
c. Word choice should be simple and easy for all listeners to understand.
d. Word choice should match client needs and demonstrate knowledge, understanding, and confidence.

A

d. Word choice should match client needs and demonstrate knowledge, understanding, and confidence.

32
Q

Which of the following are nonverbal cues that can influence the quality of communication?

a. Trainer qualifications and pricing structure
b. Facility location, cleanliness, and program goals
c. Program goals, trainer experience, and privacy
d. Clutter, air temperature, and noise

A

d. Clutter, air temperature, and noise

33
Q

Which of the following is best defined by the emotional or perceived meaning of a word?

a. Understanding
b. Explanation
c. Connotation
d. Denotation

A

Connotation

34
Q

Which of the following best describes the use of questioning in communication?

a. Divergent questioning is the best tool to gain understanding of client preferences.
b. Closed-ended questioning should be avoided.
c. Probing questioning should be primarily used to gain the most information.
d. A variety of question types should be used to gain different information.

A

A variety of question types should be used to gain different information.

35
Q

Which item best represents rapport?

a. Understanding of what the client is feeling and experiencing
b. A coaching approach in which program development is based on client preferences
c. A relationship based on mutual understanding and trust
d. Mindfully comprehending the meaning of words in a conversation

A

A relationship based on mutual understanding and trust

36
Q

Which of the following is the most important tool in becoming a better listener and communicator?

a. The ability to match verbal and nonverbal cues
b. The ability to ask quality questions
c. The ability to be an active listener
d. The ability to use reflective statements

A

The ability to ask quality questions

37
Q

What is the goal of using positive nonverbal cues in communication?

a. Demonstrate eagerness to get started
b. Demonstrate confidence, care, and readiness to help
c. Demonstrate knowledge, authority, and training
d. Demonstrate confidence in the program developed

A

Demonstrate confidence, care, and readiness to help

38
Q

Which of the following is best defined by an understanding of one’s own strengths and weaknesses?

a. Self-confidence
b. Self-monitoring
c. Self-awareness
d. Self-efficacy

A

c. Self-awareness

39
Q

What best describes verbal communication?

a. The words used to convey a message
b. The literal meaning of a word
c. Simple and direct questions
d. Broad questions with no right or wrong answer

A

a. The words used to convey a message

40
Q

What best describes empathy in communication?

a. Feeling sorry for the client’s feelings and experiences
b. Understanding what the client is feeling and experiencing
c. Mindfully comprehending the meaning of words in a conversation
d. A relationship that is based on mutual trust and understanding

A

b. Understanding what the client is feeling and experiencing

41
Q

A coach spends the majority of his time in a conversation with a client looking down or around the room. This is an example of which of the following?

a. Better than maintaining a constant stare
b. An ideal nonverbal communication strategy
c. Makes the client feel more comfortable
d. Not an ideal nonverbal communication strategy

A

d. Not an ideal nonverbal communication strategy

42
Q

Based on the importance of soft skills in professional success, into which of the following would be the best continuing education course for a Nutritional Coach to enroll?

a. Keys to effective communication
b. Influences on food choices
c. Components of effective programming
d. Programming for vegetarian athletes

A

a. Keys to effective communication

43
Q

Which of the following is the best approach to dealing with program setbacks?

a. Identify small successes to provide encouragement to move forward.
b. Be stern and direct to keep the client focused.
c. Identify key mistakes so the client knows what to change.
d. Provide praise and encouragement regardless of behavior.

A

a. Identify small successes to provide encouragement to move forward.

44
Q

Which of the following is one primary goal of using supportive words?

a. Minimize ambiguity
b. Build efficacy
c. Create purpose
d. Decrease emotional response

A

b. Build efficacy

45
Q

Which of the following is the best approach to gathering information related to a sensitive topic from a client?

a. Encourage the client to fully share so that appropriate programming can be developed.
b. Don’t worry about sensitive information as it will make the client uncomfortable and decrease adherence.
c. Gather information in pieces throughout programming.
d. Tell the client a story of another client with similar issues.

A

c. Gather information in pieces throughout programming.

46
Q

Which of the following is the best approach to build and implement effective programming?

a. Develop a solid, evidence-based program that is used for all clients.
b. Continue to constantly modify the program when the client struggles with adherence.
c. Develop a program based on evidence-based practice that supports individual client needs using empathy.
d. Use a pre-developed program and modify a few things to meet individual needs.

A

c. Develop a program based on evidence-based practice that supports individual client needs using empathy.

47
Q

What is the goal of using positive nonverbal cues in communication?

a. Demonstrate knowledge, authority, and training
b. Demonstrate confidence, care, and readiness to help
c. Demonstrate confidence in the program developed
d. Demonstrate eagerness to get started

A

b. Demonstrate confidence, care, and readiness to help

48
Q

Which of the following represents the importance of word choice in verbal communication?

a. Word choice should be professional and clear and keep conversation focused on program components.
b. Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
c. Word choice should be scientific to demonstrate knowledge and expertise.
d. Word choice should be simple and easy for all listeners to understand.

A

b. Word choice should match client needs and demonstrate knowledge, understanding, and confidence.

49
Q

Which of the following is the best way to establish rapport with a client?

a. Take time to develop an understanding of client needs and emotions.
b. Take time to explain the coach’s credentials and experience.
c. Take time to explain program components.
d. Take time to understand the client’s past experiences with nutritional programs.

A

a. Take time to develop an understanding of client needs and emotions.

NASM CNC Exam Flashcards (24 decks)

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