CO 5

Question 1

interpersonal communication

Answer 1

informal language
informal nonverbal communication
frequent changes in speaker listener roles
spontaneity
formality (command vs discussion)
intensity (tone, pitch, volume)

Question 2

interpersonal communication basic elements

Answer 2

sender
message
receiver
feedback to sender
interference

Question 3

5 purposes of interpersonal communication

Answer 3

learn
relate
influence
play
help

Question 4

listening components

Answer 4

attending
understanding
remembering
evaluating
responding

Question 5

three types of speeches and presentations used by company officers

Answer 5

persuasive
informative
instructional

Question 6

speech and presentation preparation process

Answer 6

1. select the topic
2. determine the purpose
3. generate ideas
4. develop the central idea
5. gather supporting evidence
6. organize the speech
7. rehearse the speech
8. deliver the speech
9. evaluate the speech

Question 7

first step in writing any document

Answer 7

determine the audience
scope
purpose

Question 8

technical writing balance

Answer 8

require that outlines be balanced with a minimum of two points under each heading

Question 9

average paragraph

Answer 9

75-125 words

Question 10

paragraph transitions beginning

Answer 10

showing contrast or qualification- on the contrary, however, yet, but, nevertheless, in spite of
indicating continuity- besides, furthermore, in other words, next, to begin with
showing cause and effect- thus, consequently, as a result, so that, therefore
indicating exemplification- for example, for instance, to illustrate, namely

Question 11

paragraph transitions end

Answer 11

briefly
finally
in any case, in any event, in brief, in conclusion, in short, in summary
on balance and on the whole
to summarize

Question 12

memo or email

Answer 12

brief
internal audience
formal/informal
represents subunits

Question 13

letter

Answer 13

long
external audience
formal
represents entire organization

Question 14

form based resports

Answer 14

incident report
fire investigation
internal or external inspection
injury
training
attendance

Question 15

narrative reports

Answer 15

staff
technical
detailed incident
resource allocation analysis
business, master, strategic or work plans

Question 16

types of narrative reports

Answer 16

justification
recommendation
progress
progress and justification
description

Question 17

policy

Answer 17

determine organizational decision making

Question 18

procedure

Answer 18

detailed plan of action

Question 19

4 key objectives in development of NIMS/ICS standards

Answer 19

provide enhanced functionality with equipment and capabilities for public safety needs
improve spectrum efficiency
ensure competition among multiple vendors through open systems architecture
allow effective, efficient, and reliable intra agency and interagency communications

Question 20

communications procedures must accomplish two things

Answer 20

establish the use of specific common terms that mean the same thing to all emergency response personnel
establish a system of transmitting periodic progress to keep units current on the progress of an incident

Question 21

five Cs of communication

Answer 21

conciseness
clarity
confidence
control
capability