CO 5 Flashcards
interpersonal communication
informal language
informal nonverbal communication
frequent changes in speaker listener roles
spontaneity
formality (command vs discussion)
intensity (tone, pitch, volume)
interpersonal communication basic elements
sender
message
receiver
feedback to sender
interference
5 purposes of interpersonal communication
learn
relate
influence
play
help
listening components
attending
understanding
remembering
evaluating
responding
three types of speeches and presentations used by company officers
persuasive
informative
instructional
speech and presentation preparation process
- select the topic
- determine the purpose
- generate ideas
- develop the central idea
- gather supporting evidence
- organize the speech
- rehearse the speech
- deliver the speech
- evaluate the speech
first step in writing any document
determine the audience
scope
purpose
technical writing balance
require that outlines be balanced with a minimum of two points under each heading
average paragraph
75-125 words
paragraph transitions beginning
showing contrast or qualification- on the contrary, however, yet, but, nevertheless, in spite of
indicating continuity- besides, furthermore, in other words, next, to begin with
showing cause and effect- thus, consequently, as a result, so that, therefore
indicating exemplification- for example, for instance, to illustrate, namely
paragraph transitions end
briefly
finally
in any case, in any event, in brief, in conclusion, in short, in summary
on balance and on the whole
to summarize
memo or email
brief
internal audience
formal/informal
represents subunits
letter
long
external audience
formal
represents entire organization
form based resports
incident report
fire investigation
internal or external inspection
injury
training
attendance
narrative reports
staff
technical
detailed incident
resource allocation analysis
business, master, strategic or work plans
types of narrative reports
justification
recommendation
progress
progress and justification
description
policy
determine organizational decision making
procedure
detailed plan of action
4 key objectives in development of NIMS/ICS standards
provide enhanced functionality with equipment and capabilities for public safety needs
improve spectrum efficiency
ensure competition among multiple vendors through open systems architecture
allow effective, efficient, and reliable intra agency and interagency communications
communications procedures must accomplish two things
establish the use of specific common terms that mean the same thing to all emergency response personnel
establish a system of transmitting periodic progress to keep units current on the progress of an incident
five Cs of communication
conciseness
clarity
confidence
control
capability
