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LT > CO 3 > Flashcards

CO 3 Flashcards

1
Q

to be an effective leader officers should cultivate these qualities

A

vision
decisiveness
intelligence
self assurance
initiative
motivation and desire for professional success
integrity
personal security
industriousness
innovation and creativity
consistency
preparedness
proactiveness
supervisory skills
interpersonal skills
communication skills

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2
Q

leadership skills can be addressed through

A

self assessment
mentor feedback
360 degree feedback evaluations
annual/supervisory reviews

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3
Q

autocratic leadership

A

clear directions on what how and when
little input from followers
flow from the top down
compliance is accomplished through rules, regs, punishment for non compliance

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4
Q

democratic leadership

A

participative leadership
solicit input from followers
follows participate and are held accountable for tasks delegated to them

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5
Q

laissez-faire

A

leaders do not make decisions or avoid making them
followers make decisions
appropriate in organizations with highly skilled and self motivated followers

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6
Q

transformational leadership

A

followers commitment to the leaders vision and inspiration
focuses on change

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7
Q

transactional leadership

A

managerial leadership that enforces compliance through rewards and punishments
good where performance needs to be standardized and consistent

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8
Q

eight steps to develop a common presence

must go in order
sequential list

A
  1. determine what the situation is
  2. know what resources are available to apply to the situation
  3. develop the strategy and tactics required to solve to situation
  4. listen to all points of view when appropriate
  5. make the decision
  6. implement the decision
  7. evaluate the decision and modify as necessary
  8. take responsibility for the decision
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9
Q

three step ethics check

A

is it legal
is it fair
how will it make me feel about myself

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10
Q

Emotional Learning System ELS

A

Nelson and Low 2011
Darwin Nelson and Gary Low Texas A&M

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11
Q

ELS

A

A. Self assessment- explore
B. Self awareness- identify
C. Self knowledge- understand
D. Self development- learn
E. Self improvement- Apply and match

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12
Q

supervision

A

includes the process of directing, overseeing and controlling the activities of other individuals

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13
Q

management

A

refers to the administration and control of projects, programs, situations or organizations.

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14
Q

categorize activities into three priority levels

A

emergency response- training and drills as a team, ensure readiness of PPE, apparatus and tools, preincident plans for occupancies and hazards

pre for emergency response- technically and tactically proficient ensure unit members are physically and mentally prepared

organizational duties- complete reports and records, station maintenance, admin duties

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15
Q

SMART

A

Specific
Measurable
Action Oriented
Relevant
Time Sensitive

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16
Q

bruce Tuchman performance development model (1965)

A

Forming-members being to see themselves as part of the group
Storming-conflict over informal leadership
Norming-group establishes and adheres to their own set or norms and values
performing- maintain the spirit of the group as it accomplishments (all members share leadership)

adjourning

17
Q

three steps to involve employees in the decision making process

A
  1. identify the problem, solution must be obtainable
  2. state that all solutions will be considered, best will be adopted
  3. explain the reality that outside forces may prevent adoption of some solutions
18
Q

coaching employees

A

giving motivational direction
positive reinforcement
constructive feedback to employees to maintain or improve performance
effective feed back needs to be honest, immediate, direct and frequent

19
Q

counseling four step method

sequential list

A
  1. describe current performance
  2. describe desired performance
  3. gain commitment for change
  4. follow up the commitment
20
Q

generational differences

A

baby boomers- 1946-1964
gen-x 1965-1980
millennials gen y dot comers nexters- 1980-1995
gen z post millennials- 1995-2012

21
Q

Plans classification

A

Standing-policies, procedures, and rules used frequently to manage day to day emergency and non emergency activities
Single use-specific objective, usually intended for short period of time
strategic- account for external factors, chart an organizations course over an indefinite future that is divided into definite time components
operational/admin- focus on how objectives will be accomplished, deal with factors that are within organizations control
contingency- alternative plans made for unforeseen circumstances

LT (28 decks)

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