CO 4

Question 1

steps to solve problems or make decisions

sequential list

five step planning model

Answer 1

1. identify the problem
2. select a response
3. design- determine the steps required to meet selected goals outcomes or objectives
4. implement- perform selected activity or supervise crew members in activity that will solve the problem
5. evaluate the effectiveness

Question 2

eligible for FMLA

Answer 2

worked for at least 12 months
worked 1250 hours during past 12 months
work within 75 miles of location where employer has at least 50 employees
military is 26 weeks

Question 3

conflict resolution

sequential list

Answer 3

1. recognize the conflict and stop the action from happening
2. determine what the conflict is and identify who the participants are
3. determine whether or not any dept policies procedures rules or regs have been violated
4. determine the solution based on policy, experience and supervisor input
5. determine whether the issues should be solved individually or in group setting and when
6. implement the conflict resolution plan and set the expectation
7. follow up, ensure resolve, and keep your supervisor informed

Question 4

discipline is designed to

Answer 4

change behavior
ensure compliance with rules regs standards and procedures
provide direction