Clinical Interviewing Flashcards
Physicians and patient care
67% docs thought patients knew their names
18% of pts that correctly identified physicians name
77% of physicians believe pts know dx vs 57% pts that know dx
98% docs state they discussed pts fears/anxieties vs 54% pts say docs never do this
Chasm for excellence
Physician communication when prescribing medicaitons: 26% failed to mention name of new med 13% failed to mention purpose of meds 65% failed to review adverse effects 66% failed to tell pt the duration of tx
Key on what pts value
People place more importance on doctors interpersonal skills then their medical judgement or expierence
Benefits of good interviewing
resolving symptoms, improves compliance with meds and appts, helps devo trust adn can lead you to find info that’s essential in making correct dx, decreased risk of being sued
Malpractice litigation
Patient compliants predict malpractice
8% physicians account for 85% of claim payouts, most important predictor in being sued = Quality of Relationship between pt and doctor
cited reasons for litigation
didn’t listen, didn’t return calls, showed little interest, rude, not enough time, didn’t answer questions adequately
What pts want
- Treats you with dignity and respect
- Listens carefully to your health concerns
- Easy to talk to
- Takes concerns seriously
- Willing to spend enough time with you
- Truly cares about you and your health
How to be valued by your pt
Get to know your patients
Become an expert interviewer
Let your patients tell their stories- be a good listener.
What you say and how you say it does make a difference.
Communication and Interpersonal Skills are now a Core Competency for all of Medicine.
is the essential core of all medical practice
Good ______ (French for “relationship” or “connection”) is essential for a good DPR
Rapport is established during the ______, as are mutual expectations
The doctor-patient relationship (DPR)
“rapport”
clinical interview
_______ are often more important to patients than technical expertise
A good doctor is _____but still maintains an appropriate DPR with clear role definitions and boundaries
Doctors must learn to be______and take care not to use their patients, consciously or unconsciously, to gratify their own needs
All of the above are especially important in psychiatry, where effective communication, often involving sensitive topics, is paramount
Interpersonal factors
empathic (attentive, supportive, caring)
self-observant,
Proposed by George Engel in 1977 as a more integrated way of looking at patients, their diseases, symptoms, and behaviors
The model is now widely accepted, but increasingly distant from the way medicine is actually practiced in the real world of 15-minute office visits
Biopsychosocial Model
The ______ refers to the patient’s anatomical and molecular substrates of disease
The ______ refers to the patient’s psychodynamic factors, motivations, and personality in relation to their illness
The______ includes environmental, cultural, and familial influences on the patient’s experience and expression of illness
biological system
psychological system
social system
a.k.a. “autocratic”, “doctor-knows-best”. Can be desirable, e.g., in emergencies. Preferred by many doctors and some patients
Paternalistic
doctor dispenses accurate information, but choices are left to the patient. Preferred by many patients, but often difficult for doctors
Informative
doctor knows patient and his or her situation and values well, and seeks to share decision-making responsibilities. Often ideal, but requires more time and intimate knowledge of the patient
Interpretative
doctor acts as an ally who actively advocates a particular course of action (e.g., weight loss or smoking cessation)
Deliberative
are hypothetical constructs originating in psychoanalytic theory. They are very useful in understanding disturbed DPRs that can lead to poor care
Transference and countertransference