Client Care Flashcards
1
Q
What is client care?
A
Looking after the clients best interests and providing an appropriate level of service to satisfy the clients needs.
2
Q
How would you identify the needs of a client?
A
- Discuss and understand the key project deliverables and the scope of work required.
- Review previous feedback and identify areas for improvement.
3
Q
How would you calculate a fee proposal?
A
- Review the work involved
- Calculate the time and resources required to complete the works.
4
Q
How do you provide good client care?
A
I make sure I prioritise each of my clients needs accordingly despite working on multiple instructions.
Organisation and communication skills
5
Q
When would you decline an instruction?
A
- When there is a conflict of interest
- Unable to resource the job adequately
- Outside my field of expertise
6
Q
How do you establish trust with a client?
A
- Be open and honest
- Act professionally
- Act inside the parameters of my expertise
