Client Care

Question 1

Can you explain to me an example of client care?

Answer 1

Arrears reporting:

1. Lead client monthly & quarterly meetings.
2. Liaise on tenants’ arrears, possible CRAR, payment plans & any outstanding management concern.
3. Meeting minutes/action points are saved down and populated around to the various clients.

Question 1

What are the protocols for handling complaints?

Answer 1

In the event of a complaint, please address Complaints Handling Officer

Will come back to you within 7 days

Claim will be dealt with in 28 days

If complaint cannot be resolved, then can go to 3rd party

OR alternatively, there is ADR.

Question 2

Property Management Agreement (PMA) ?

Answer 2

This includes the duties and responsibilities of the manager, as well as the compensation they would receive for their services.

Question 3

What are some requirements for PMs in dealing with clients?

Answer 3

collect data, analyse and define the needs of the client

Question 4

What are some different types of stakeholders you have come across? Who are they?

Answer 4

Lawyers, accountants

Individuals that add value to a business