Class 6: Culturally Competent Communication Flashcards
ethnocentric
evaluating other peoples and cultures according to the standards of ones own culture. seeing your own culture as superior to others
cultural relativism
belief that each culture is unique. only judged based on its own values and standards
subculture
small group within a bigger culture. based on interests
intercultural
between people from different cultures
multicultural
lots of cultures
values
beliefs and morals
information we need as nurses for culturally competent communication
- nutrition
- culture
- identified cultural affiliation
- consider how people see health professionals
- body language/behaviour
- family norms
- health beliefs and values
- customary health practices
- spiritual beliefs and practices
- culturally specific social structures related to health care
what can we do as nurses for culturally competent communication ***
- avoid stereotypes and racial slurs
- validating cultural norms
- ask questions
- pronouncing their name correctly
- build a relationship with client
- allot more time
- being humble and aware (acknowledge differences)
- being cautious about using slang
- introduce yourself
- ask permission and explain what you need to do
- using translator if needed
- discuss one topic at a time
aboriginal clients/patients
- specific skills of respectful communication with indigenous people and/or other cultures….
- how have colonialism, the Indian Act and residential schools impacted communication with indigenous people?
effects of colonialism
- took away their culture
- imposing western laws and values
- strong distrust
- resentment towards western culture
- lack of cultural understanding
- loss of their medical practices
how to work with people who are affected by colonialism
- educate ourselves
- ask questions
- develop relationships and trust
- transfer authority to someone they trust
- empathize
- dietary needs met
- some interest in culture/needs,
- keep lines of communication
- incorporate their health practices and beliefs
effects of residential schools
- mistrust of health care providers
- educators and Canadian gov’t (malnutrition, experiments, abuse of power, patronization)
- feeling isolated from family in H/C facilities
- language barriers,
- change of culture,
- disdain for English language because of the school
- health literacy and difference in what constitutes competence in health and wellness
- prejudices and stigmatization
how to work with people who are affected by residential schools
- facilitate trust, make yourself (as a nurse) known as a resource.
- bring family members in (patient teaching)
- translators, gesturing and body language, smiling, ask
- ask questions and help facilitate understanding
- ask permission
exploring stereotypes
- why do people believe certain groups possess certain characteristics?
- consider potential biases you may hold
- how will you move past them to provide culturally sensitive/self care to your patient?
acculturation
adapting or borrowing a traits from another culture
