Class 1: Communication Process Flashcards
purposes of communication
expression of needs + wants, info transfer, social closeness, social etiquette.
expression of needs + wants
to regulate behaviour of another person to get something
information transfer
to convey information between person A to person B
social closeness
to establish and maintain relationships with others
social etiquette
to conform to the social conventions of politeness
intrapersonal communication
within the self; takes the form of the inner thoughts and beliefs coloured by feelings and influence behaviour
interpersonal communication
a cyclic, reciprocal, interactive and dynamic process with value, cultural and cognitive variables that influence its transmission and reception
content dimension
the data
relationship dimension (non verbal)
helps the receiver interpret the message
linear communication
consists of 3 parts. sender, message, receiver
circular communication
- expanded linear model includes feedback and context.
- an interactive, continuous process.
- takes into account the role relationships between communicators
communication process
sender-message-receiver-feedback (context/environment). and repeats.
basic assumptions
- its impossible not to communicate.
- communication is both intentional and unintentional.
- communication is irreversible
- communication is not repeatable
- words and non verbal behaviours are equally important
how to improve your communication
- adapt to clients cultural values
- make eye contact
- pleasant, animated facial expressions
- maintain attentive upright posture
- attend to tone and pitch
- attend to proximity
- consider using touch
- use appropriate humour
- verbalize respect for client and address the client formally
- attend to vocabulary, denotive meaning, intonation
clarification
a listening response, used to ask clients for more info or for elaboration on a point. this is useful when it is hard to understand a client. this helps you to make sure you have the correct info. “can you give me an example?”
restatement
is an active listening strategy used to broaden a clients perspective, or when the nurse needs to provide a sharper focus on a specific part of the communication. for example “let me see if I have this right…”
paraphrasing
is a listening response, which focuses on the cognitive component of the message. it is used to check whether the nurses translation of the clients words represents an accurate interpretation of the message. “in other words, what I think I have you saying is…..”
summarization
an active listening skill used to pull several ideas and feelings together, either from one interaction, or a series of interactions, into a few succinct sentences. it provides focus in a conversation and can serve as a bridge to a different topic or idea for further reflection. “before moving on, I would like to go over what we have accomplished thus far”.
