Chpt 7 - Managing Organisational change

Question 1

Nature of change

Answer 1

Incremental and Big Bang

Question 2

Scope of Change

Answer 2

Realignment and Transformational

Question 3

Kotter Transformation/change (8 phases)

Answer 3

1 - Establish sense of urgency
2 - Powerful guiding coalition
3 - Create vision
4 - Communicate vision
5 - Empower other to act on vision
6 - Plan and create ST wins
7 - Consolidate improvements/momentum for change
8 - Insitutionalise new approachs - becomes culture

Question 4

Balogun and Hope-Hailey’s change process (9 steps)

Answer 4

1 - Analyse competitor position
2 - Determine type of change needed
3 - Desired future state?
4 - Analyse change context
5 - Identify critical change feature
6 - Determine design choices
7 - Design transition process, levers
8 - make transition
9 - evaluate change outcomes

Question 5

Beer and Nohria - Balancing theory - change strategies

Answer 5

Theory E - economic, top down approach
Theory O - organisation, softer, learning

Need simultaneously

Question 6

Change - the 3 C’s

Answer 6

Commitment
Coordination
Communication

Question 7

Kanter - the change-adept organisation (3)

Answer 7

1 - Imagination to innovate
2 - Professionalism, competence
3 - Openness to collaborate