Chpt 3 part 1 Managing People

Question 1

power

Answer 1

ability to get things done

Question 2

Authority

Answer 2

The Right to perform an action

Question 3

French & Raven - 5 categories of Power

Answer 3

1) Legitimate
2) Referent (charisma)
3) Expert
4) Reward
5) Coercive

Question 4

Weber - Authority (3)

Answer 4

1) Traditional (eg monarchy)
2) Rational-Legal (eg police)
3) Charismatic

Question 5

Delegation - pass authority but retain responsibility(4)

Answer 5

1) Consultation - inputs from other
2) Explanation - provide guidance
2) Abdication - Leave to others
4) Custom & practice - the norm others do it

Question 6

Fayol - Primary functions of management (5)

Answer 6

POCCC

1) Planning
2) Organising
3) Commanding
4) Co-ordinating
5) Controlling

Question 7

Concept of administration (14)

Answer 7

1 - specilisation of labour
2 - authority
3 - discipline (respect)
4 - Unity of command
5 - unity of direction
6 - subordination of individual interest
7 - remuneration
8 - centralisation
9 - chain of superiors
10 - order
11 - equity
12 - personnel tenure
13 - initiative
14 - Esprit de corps

Question 8

Mayo

Answer 8

HR management - people want to feel valued

Question 9

Burns & Stalker

Answer 9

Continum approach -
mechanistic - obedience, responsibility (stability)
Organic - Dynamic , consults, people, skills

Question 10

Woodward - 4 major factors in organisation

Answer 10

1 - Task
2 - Technology
3 - People
4 - Structure

Question 11

Woodward - 3 types of systems of production

Answer 11

1 - Unit & small batch production
2 - large batch & mass production
3 - Process technologies