Chpt 5 part 1 - Effective Organisational Relationships Flashcards
1
Q
Tuckman - Building Teams (4)
A
Forming
Storming
Norming
Performing
2
Q
Belbin’s 9 Roles in an effective team
A
Plant - ideas Resource Investigator - networker Chairman/co-coordinator - equality from everyone Shaper - push through Monitor-Evaluator - see all options Team Worker - people person Company Worker/Implementer - create system Completer Finisher - Details/timeliness Specialist - eg accountant
3
Q
Vial - High Performing systems (5)
A
Team is system Clear aims/ ST objectives Task focused Strong Leader Creative
4
Q
Content Theorists
A
What Motivates? Personal need
5
Q
Process Teorist
A
How motivates? Process of meeting needs
6
Q
McGregor Process Theorist (how manager understands staff) (2)
A
Theory X ‘authoritarian’
Theory Y ‘Participative’
7
Q
Maslow Content Theorist Heirarchy of needs (5)
A
Physiological Safety Social Esteem Self actualisation
8
Q
Herzberg Content Theorist Motivation
A
Hygiene - basic, physiological, safety
Motivating - challenging work
9
Q
Heckman and Oldman - Motivating Potential Score (5)
What does a job need?
A
1 - Skill Variety 2 - Task identity 3 - Task significance 4 - Autonomy 5 - Feedback
10
Q
Vroom Process Theorist : Expectancy theory (calculation)
A
Valence x Expectancy = Force/Motivation
Valence = strength of desire Expectancy = strength of conviction Force = amount of effort
(sometimes also instrumentality: VxExI=F)
