Chapter 9: Training, Coaching, Counseling and Mentoring Flashcards
Andragogy is based of of ROSE which is:
Readiness to learn
Orientation to learning
Self-Concept
Experience
An officer retention follows what scale?
60% what we discuss with outs
70% what we experience personally
80% what we discover and solve individually
An officer will recall ____ of what is heard and _____ is seen and heard
20% ; 40%
When officers learn in a purposeful environment they:
tend to become lifelong learners who seek further educational and training opportunities.`
What are the major areas of concern for civil liability in failure to train?
Negligent Employment
Negligent Supervision
Negligent Training
Coaching along with training increases retention by up to
4 times as much as training alone
What are the 2 types of constructive feedback>
optimistic or corrective
Constructive feedback is directed towards:
aspects of the job, non-accusatory, timely and specific
What is the quintessence of successful counseling?>
Communication
What is the directive counseling style and when is best?
Just telling officer what to do. For uncomplicated, one way communications when time if important
What is the non-directive counseling style and when is best?
preferential in most situations. climate is created wherein each employee can grow, develop, and perform more effectively.
Point is for officer to make a sound plan and counselor gives advice
What is the Combined counseling style and when is best?
utilizes every possible technique to set the moral
tone and perform activities that result in goal attainment
planning and decision making are the responsibility of subordinate
What does the counseling process take into consideration?
Atmosphere, time, documentation and the counseling session
Mentoring can be defined as:
proactive development of each subordinate by observation, assessment, coaching, teaching, developmental counseling, and evaluation
