Chapter 7: Change

Question 1

What are the four factors that foster change?

Answer 1

Legal system
Work Values
Technology
Unions

Question 2

What is the estimate for number of officers represented by a union?

Answer 2

73%

Question 3

What are the 11 characteristics of job satisfaction?

Answer 3

1. Achievement
2. Administration
3. Advancement
4. Answerability
5. Challenge
6. Comfort
7. Compensation
8. Interaction
9. Management
10. Resources
11. Workload

Question 4

What are the 5 reasons to accept change?

Answer 4

1. Alternatives
Know of consequences of the change more apt to change because its something they want
2. Enhancement
Improve life or working conditions
3. Knowledgeable
Knowing pertinent facts from the start
4. Need is fulfilled
Self explanatory
5. Planned
Important to plan for change, not react to it

Question 5

What are the resistances to change?

Answer 5

1. Ambiguity
2. Cultural reasons
3. Discretion is restricted or eliminated
4. Economic reasons
5. Habits are altered
6. Relationships are restricted
7. Unpopular decisions

Question 6

Rational resistance:

Answer 6

No emotional basis. Actual concerns. Chance to hear feedback and alter the change so that it can be supported

Question 7

Emotional Resistance:

Answer 7

For individual reasons usually related to job satisfaction

Question 8

What are the 5 sources for working for change?

Answer 8

1. Being knowledgeable
2. Communication
3. Involvement
4. Informal leaders
5. Mandated change