Chapter 6: Team Building

Question 1

What are the two important factors for the definition of a group?

Answer 1

Interaction and Influence (with each other for common purpose)

Question 2

What is a formal group?

Answer 2

Created and supported by the organization for the express purpose of fulfilling specific
organizational needs or performing special tasks. They are either temporary or permanent, depending on the
needs of the organization.

Question 3

What is an informal group?

Answer 3

Evolve as a result of the formal organization being unable to meet all social or
departmental officer requirements. These groups are rarely sanctioned by the formal organization, and they
often cut across organizational lines.

Question 4

What are the 3 informal group cliques?

Answer 4

Vertical, Horizontal, Random

Question 5

What is a horizontal clique defined as?

Answer 5

cuts across departmental lines and will normally
include a number of first-line supervisors. This clique will function either defensively or offensively
depending on the situation and the nature of the threat

Question 6

What is a random clique defined as?

Answer 6

Rank, role and unit has no meaning. Primarily assigned to exchange information. No desire to strive for change

Question 7

What is a vertical clique defined as?

Answer 7

Occurs within one unit. Supervisors and subordinates alike. Assist and protect underlings and humanize organization and reduce friction

Question 8

What are the stages of new group development?

Answer 8

Orientation, Conflict and Challenge, Cohesion, Delusion, Disillusion, Acceptance

Question 9

Group Development: Orientation

Answer 9

Most crucial to group success

Question 10

Group Development: Conflict and Challenge

Answer 10

2nd stage and is result of ambiguity arising in group. Group evolves

Question 11

Group Development: Cohesion

Answer 11

everyone received enough information to accept objectives and leadership is legitimized

Question 12

Group Development: Delusion

Answer 12

aware of issues in group. Uncertainty. Normal occurrence and not destructive, actually opportunity for growth

Question 13

Group Development: Disillusion

Answer 13

Group accepts they are on treadmill and going no where. Polarization of group members

Question 14

Group Development: Acceptance

Answer 14

group interacts positively and strives to achieve goals

Question 15

What are group norms?

Answer 15

techniques members of group use to control the behavior of others

Question 16

What are the law enforcement norms?

Answer 16

Loyalty, Silence (blue wall), Danger, Isolation, Performance

Question 17

What are the pros and cons of group cohesion?

Answer 17

High productivity, loyalty, identity, acceptance and conformity vs group coming together and resist management

Question 18

How can an operationally effective group be easily identified?

Answer 18

authority from knowledge rather than rank or position

Question 19

What is the BLOW concept of developing a winning team?

Answer 19

Be part of the cause
Lend a hand
Obey the rules
Work in partnership

Question 20

What is a taskforce?

Answer 20

usually temporary in nature and focuses its attention on one subject or problem.

Question 21

Advantages of taskforce:

Answer 21

Decision-making is improved.
Greater acceptance of decisions.
Coordination is improved.
Problems are viewed from a broader perspective.
Power is shared.

Question 22

Disadvantages of taskforce:

Answer 22

Biases of members can be intensified.
Excessive influence of individuals with rank or expertise.
Domination by individuals within the group.
Diffused responsibility.
Cost in terms of time and money.

Question 23

Who decides the rules when conducting a meeting?

Answer 23

The group not the leader