chapter 9 lists

Question 1

what are ornery fayol’s 10 principles of organization?

Answer 1

unity of command
hierarchy
division of labour
subordination of individual interest
authority
degree of centralization
clear communication channels
order
equity
esprit de corps (team spirit)

Question 2

what were Weber’s 4 organizational principles?

Answer 2

job descriptions
written rules
procedures, regulations, policies
staffing/ promotions based on qualifications

Question 3

what did weber think made employees better?

Answer 3

less decision making done by employees and bureaucracy

Question 4

what are the 2 advantages to specialization?

Answer 4

efficiency
capitalizes on skills

Question 5

what are the 3 advantages of departmentalization?

Answer 5

employees can develop skills in depth

can achieve economies of scale and maximize efficiency

top management can easily direct various department’s activities

Question 6

what is the disadvantage of specialization?

Answer 6

repetitive tasks may lead to boredom, employee dissatisfaction, decreased performance, increased absenteeism and turnover

Question 7

what are the 5 disadvantages of departmentalization?

Answer 7

lack of communication about goals among different departments

individual employees may begin to identify with their departments goals rather than the goals of the organization

the companys response to external changes may be to narrow

people may not be trained to take broad based senior managerial responsibilities

people in the same department tend to think alike

Question 8

what are the 5 ways to departmentalize?

Answer 8

by product
by function
by customer group
by geographic location
by process
(review slides 16&17 of chapter 9 for charts)

Question 9

what are the 4 kinds of divisional organization?

Answer 9

products
customers
process
geography

Question 10

what are the 4 benefits of centralized decision making?

Answer 10

greater top management control
more efficiency
simpler distribution
stronger brand and corporate image

Question 11

what are the 4 disadvantages of centralized decision making?

Answer 11

less responsive to customers
less empowerment
interorganizational conflict
lower morale away from headquarters

Question 12

what are the 4 advantages of decentralized decision making?

Answer 12

better adaptation to the customers wants
more empowerment for workers
fast decision making
higher morale

Question 13

what are the 4 disadvantages to decentralized decision making?

Answer 13

less efficiency
complex distribution system
less top management control
weekend corporate image

Question 14

what are the 4 organizational models?

Answer 14

line organization
line and staff organizations
matrix style organizations
self managed teams

Question 15

what is specialization?

Answer 15

identifying activities that that need to be performed to achieve the organizations objective and deciding them in to tasks

Question 16

what is departmentalization?

Answer 16

departmentalizations is dividing an organization into separate units by their function

Question 17

what is centralized authority?

Answer 17

when decision-making authority is maintained at the top level of management at the company headquarters

Question 18

what is decentralized authority?

Answer 18

when decision-making authority is delegated to lower level managers and employees who are more familiar with local conditions than headquarters management could be

Question 19

what are matrix style organizations?

Answer 19

when specialists from different parts of the organization are brought together to work on specific projects but still remain part of a line and staff structure

Question 20

what is divisional organization?

Answer 20

when the company is organized according to product, customer, process or geography divisions